LTLC

On an Average the time frame to lean a new skill and become competent is

3 months or longer

24 Hours

21-30 Days

The most effective way to improve overall performance is to focus on your _____________ and manage your ______________ at the same time

Core & food

Diet & drinks

Strength & weakness

Numbers & figure

When meeting someone for the first time which component is most important ?

The way we say the words

The Actual words

Body Language

Credibility

The following are examples of Qualifying phrases, "to be honest...., I know this is a silly question, I am not sure if this is important, You are probably not the right person

True

False

What does the final S in Let's Talk stand for

Setting Realistic Expectation

Stimulating a two way conversation

Sending your message positively

What are the STEPS in Assertive communication

Paraphrase, Pause, Position, Probability

Paraphrase, Position, Packaging, Placement

Paraphrase, Pause, Position, Possibilities

Using Aggressive communication ends in what type of outcome?

WIN- WIN

WIN- LOSE

LOSE- WIN

What bridging word must you be conscious of not using before stating your position

And

But

How many possibilities is it ideal to generate when using assertive communication?

1-2

2-3

Coaching is defined as an" interactive dialog that results in the continuous improvement of performance " what are the key words in this statement

Results and performance

Interactive and improvement

Interactive and continous

As a manager what can you directly influence_ Motivator or satisfiers

Motivators

Satisfiers

Which of the following is not a satisfier

Customer appreciation letter

Being involved in making decision

Bonus payment

What does VIP stand for?

Value, Input, Process

Validation, Involvement, Partcipation

Validation , Information, Participation

What does MBWA stand for?

Manage by walking About

Manage by Walking Also

Manage both Weekness and Assets

The most effective type of feedback is conditional positive feedback

True

False

What acronym is used as a guideline to delivering positive feedback

Protect

Precise

Prevent

Promote

What acronym is used to give developmental feedback

Protect

Precise

Prevent

Private

What are the two types of coaching used in Let's Coach

Ask & Educate Coaching

Tell & Directive coaching

Inquiry and Directive Coaching

The Coaching Method in Let's Coach is

GOAL

BEST

GROW

What is the worst type of Feedback

Negative

Zero

Developmental

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