Alteryx Blueprint Series - Customer Research | Take the Quiz

A modern office environment with a professional discussing strategies with a client, featuring charts and graphs related to customer research and insights.

Alteryx Customer Research Quiz

Test your knowledge about the importance of customer research with our engaging quiz! This quiz covers critical insights to help you become a trusted advisor to your accounts.

Key Highlights:

Understanding why customer research matters
Identifying effective research strategies
Improving your customer interactions

6 Questions2 MinutesCreated by ResearchEagle27

Why bother to do Customer Research

It allows you to surf the internet

It helps you get background and perspective on an account and become a trusted advisor

It's something to fill time if you're not busy

It gives you information to put in Gainsight

How much time should you spend on doing research ?

As much as you like

20 minutes

Enough that you find useful relevant information

30 hours

Where is the most common first place to start researching an account

On line search engine

Library

Newspapers and magazines

Salesforce

What will doing research NOT do

Make you an expert in the Customer's business

Give you insights into the customers goals

Help on your Success Planning

Make the customer like you

If you know the most up to date news about a customer how will that help you as a CSM ?

Allows you to have a focused relevant conversation

Make the customer think you're cool

Helps you to truly understand the customers business

Help you at your local pub quiz

If you don't know any background on the account what will the customer think

You're really busy

You are not that interested in them

You can't spell the company name

You're a great CSM

Alteryx Blueprint Series - Customer Research

Alteryx Customer Research Quiz

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