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Mastering Quality Management
Test your knowledge on Quality Management principles, tools, and methodologies with our comprehensive quiz. Whether you're a student, a professional, or simply interested in the field, this quiz offers insights into important concepts like the PDCA cycle, TQM, and Six Sigma.
- 36 questions covering various aspects of Quality Management.
- Multiple choice format for easy participation.
- Perfect for those preparing for certifications or looking to enhance their understanding.
Which steps does the PDCA cycle follow in order?
Plan – Do – Check – Act – Diversify
Plan – Check – Do – Diversify – Act
Diversify – Check – Plan – Do – Act
Diversify – Plan – Check – Act – Do
Check – Do – Plan – Act – Diversify
Who developed the PDCA management method and where is this method widely used?
Walter Shewart - identifying and analyzing the problem.
Edwards Deming - business for the control and continuous improvement of processes and products
- Philip Crosby - planning data collection and analysis
Dr. J.M. Juran - daily routine management for the individual and/or the team
Wilfredo Pareto- identifying , planning and analyzing the problem
i. Transcendent ii. Product-based iii. User-based iv. Manufacturing-based v. Value-based
What items are included in the Managing Quality book to define quality?
only I
Ii, iii, iv
Ii, iii, iv, v
I,ii,iii
- all of them
Which one of the below is not the characteristics of quality?
Customer dependent
Dynamic and different
Unchanging
Fitness for use
Market attributed
Effective Total Quality Management can change the situation. Therefore, Which of the following pairings is incorrect?
- From tactic oriented to strategy oriented
From owner driven to value driven
From making Money to reputation
From stakeholder focused to internally focused
- From routine management to breakthrough management
Which of the following about operative quality control is false?
Quality is judged by the workmanship and aesthetic appearance.
- Components and workers were trained in craftsmanship to achieve higher quality.
Number of products was more and generally made.
- Dimensional accuracy not given importance as there are hardly any mating or interchangeable.
Prevalent during the medieval era, but became prominent after the Industrial Revolution.
Which of the following is not one of the TQM phase propounded by A.V. Feigenbaum ?
Operative Quality Control
Foreman Quality Control
Inspection Quality Control
Workman Quality Control
Statistical Quality Control
In view of the small size of the component and the high volume of production by each operator, this inspection for each and every component and its operation became very expensive, more than the cost of manufacture. What quality control concept did these facts lead to the development of?
Operative Quality Control
Foreman Quality Control
Inspection Quality Control
Statistical Quality Control
Workman Quality Control
I) Number of products was less and individually made. II) Quality is judged by the workmanship and aesthetic appearance. III) The inspectors were, in any case, required to maintain records and data to justify the rejections they made. IV) Dimensional accuracy not given importance. Which of the above items are operational quality control features?
I and II
II and III
I,II,III and IV
I,II and IV
I,II and III
Which of the information given about Quality Management In The Japanese Scenario is incorrect?
Quality in all aspects of manufacture was given high priority
Deming was invited as a consultant for quality development and training in Japan
Deming professed that quality is more an inspector responsibility than the management’s responsibility
The Japanese wanted to pay back the Americans in their own coin
Japan was playing second fiddle to the United States in commerce and trade.
Who is Edward Deming’s teacher?
Walter A. Shewart
Wilfredo Pareta
Claus Möller
David Garvin
Bill Conway
He is the originator of the statistical process control and control chart theory. He also propounded the Plan-Do-Study-Act (PDSA) cycle for improvements in the process. In 1931, he published a book Economic control of Quality of Manufactured Product, which is still considered a complete and thorough exposition of the basic principles of quality control. According to the information given above, which of the following is the person mentioned?
Edwards Deming
Wilfredo Pareto
Walter A. Shewhart
Joseph Juran
Bill Conway
Which of the following quality gurus is associated with a list of 14 points?
Walter A. Shewhart
Edwards Deming
Wilfredo Pareto
Joseph Juran
Bill Conway
He is the originator of the statistical process control and control chart theory. He also propounded the Plan-Do-Study-Act (PDSA) cycle for improvements in the Process. In 1931, he published a book Economic control of Quality of Manufactured Product, which is still considered a complete and thorough exposition of the basic principles of quality control. According to the information given above, which of the following is the person mentioned?
Edwards Deming
Wilfredo Pareto
Walter A. Shewhart
Joseph Juran
Bill Conway
Who is the person who known as The Father of Japanese Quality?
Wilfredo Pareto
Walter Shewhart
Edwards During
Joseph Juran
Bill Conway
Which type of the system given above ?
Manufacturing system
Management information system
Business organization system
Agricultural system
Automobile workshop system
A systems management approach divides the organisation into what key components?
Inputs, products, outputs
Leadership, management and operations
Finance, operations, human resources,
Inputs, processes, outputs and feedback
None of the above
"It has an environment and with interaction management takes its resources or inputs, allocates and combines the resources to produce the desired outputs to the environment” Which one of the following corresponds to above explanation?
Management is an open system
Management is dynamic
Management is a system
Management is adaptive
Management has multiple variables
What is the definition of a feedback?
Information about the outputs of a process or a system that is used to regulate the system.
Something that is emerging as popular.
Imitation or acting how something works
An imagined set of events with details plans or possibilities.
The result of the system
What are the five elements of the management information system?
People, Software, Hardware, Data, Processes
Software, Hardware, Data, Processes, Compaines
Computers, People, Software, Data, Processes
People, Applications, Computers, Data, Documents
Computers, Applications, Software, Data, Documents
When developing strategies, analysis of the organization and its environment as it is at the moment and how it may develop in the future, is important. The analysis has to be executed at an internal level as well as an external level to identify all opportunities and threats of the external environment, as well as the strengths and weaknesses of the organizations.” Which of the following is not an external factor?
Competition
The economy
Markets(customers)
The regulatory environment
Financaial resources
I)Innovation and learning perspective II)Customer perspective III)Internal perspective IV)Financial perspective a)How we should look to our customers to achieve our vision b)If we succeed how should we look at our shareholders c)How our organization should learn and grow to achieve our vision d)Excelling in which prospective will give us the highest level of stakeholder satisfaction Which of the following options is matched correctly?
I-c, II-a, III-d, IV-b
I-b, II-a, III-d, IV-c
I-a, II-c, III-d, IV-b
I-d, II-a, III-c, IV-b
I-c, II-b, III-d, IV-a
Which one of the following is a false ?
SWOT analysis(Strengths,Weaknesses,Oppurtunities, and Threats)
PEST analysis (Political,Economic,Systems,and Technological analysis)
STEER analysis(Socio-cultural,Technological,Economic,Ecological,and Regulatory factors)
EPISTEL analysis(Environment,Political,Informatics,Social,Technological,and Legal)
PDCA (Plan – Do-Check-Act)
By establishing more realistic goals and responsibilities, the plans should be developed to close the gaps.” Which of the following Besterfield’s steps is related with ?
Gap analysis
Implementation
Predicting the future
Closing the gap
Customer needs
Which ones should come in the above blanks in order?(i-ii-iii-iv)
Internal perspective - customer perspective - innovation and learning perspective - financial perspective
Financial perspective - customer perspective - internal perspective - innovation and learning perspective
Internal perspective - innovation and learning perspective - financial perspective - customer perspective
Financial perspective - internal perspective - customer perspective - innovation and learning perspective
Customer perspective - internal perspective - financial perspective - innovation and learning perspective
Which one company used to first time "six sigma" in 1981?
Apple
Microsoft
Google
Tesla
Toyota
Which of the options stands for "DMAIC"
Define-Measure-Analyze-Improve-Contro
Define-Measure-Analyze-Improve-Calculate
Discipline-Management-Analyze-Improve-Control
Design-Modify-Analyze- Identify-Control
Design-Measure-Analyze-Improve-Calculate
Which of the following factors Six Sigma does not basically include?
Customer perception of quality
Defects that prevent delivery of what the customer wants
Process capability
Variation as not seen and felt by the customer
Designing to meet customer needs and process capability
In statistics σ is represented by “value,” while in TQM, sigma is represented by “ … ”. Which of the following can be filled instead of the blank ?
Standart deviation
Expected value
Variation
Level
Mean
In the above digram DMAIC cycle has been given. Which one of the following corresponds to empty box?
Improve
Observe
Investigate
Verify
Check
Which of the following is not among the six sigma methodology?
Treasure
Measure
Analyze
Improve
Change
Which of the following is not a characteristic of a good vision statement?
It should project the growth of the organization.
The intention in achieving the goal should be highlighted in the statement
It should also reflect the value system that would be adapted for growth
Total employee involvement shall be highlighted in the statement
The vision statement should be long and imaginary to the present situation.
- Add what the business does for its owners. II-. Consider what your business does for employees. III-Start with a market-defining story IV-Discuss, digest, cut, polish, review, and revişe V-Define how your customer’s life is better because your business exists there are FIVE STEPS FOR DRAFTING A MISSION STATEMENT. Which of the option does have the true ordering?
I-III-IV-V-II
II-IV-III-I-V
III-V-II-I-IV
V-II-III-I-IV
III-I-II-V-IV
- Human resources - General - Competitive/Awareness/Training - Infrastructure - Work environment Which of the following items does the above belong to?
General
Management responsibility
Resource management
Product realization
Contractual improvement
Which of the following is not Characteristics of a Vision Statement?
Creative
Simple
Enthusiastic
Regressive
Futuristic
I. Define your future state. II. Make it visible III. Gain Consensus Which of the aforementioned is/are required for a strong vision statement?
I,II and III
I and II
I and III
Only II
Only I
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