CBMEC prefinals
CBMEC Prefinals Quality Management Quiz
Test your knowledge of quality management concepts and practices with our comprehensive CBMEC prefinals quiz. Designed for students and professionals alike, this quiz covers a range of topics related to quality assurance, management philosophies, and industry standards.
- 50 challenging multiple-choice questions
- Covers key figures and concepts in quality management
- Perfect preparation for exams and certifications
A key contribution of Frederick Taylor’s scientific management philosophy was to:
Reduce the reliance on inspectors for quality assurance.
Increase the training and education workers received.
Separate the planning function from the execution function.
Combine individual work tasks to promote teamwork.
ISO 9000:2000 recertification is required every:
3 years.
5 years.
7 years.
8 years.
Beginning in the ______, many U.S. Companies began to focus on improving quality through more effective management practices.
1950s
1960s
1970s
1980s
Managing for quality in organizational processes has been referred to as _____ while managing product quality has been referred to as
Big Q, Little q
Little q, Big Q
Process management, total quality
Total quality, process management
The notion of quality has evolved into the concept of _____, which can be defined as an integrated approach to organizational performance management.
Six Sigma
Reengineering
Performance excellence
customer-focused quality
_____ is a customer-focused and results-oriented approach to business improvement that integrates many traditional quality improvement tools and techniques that have been tested and validated over the years.
Quality assurance
Kaizen
Six Sigma
Total quality
Offering products at “everyday” low prices in an attempt to counter the common consumer practice of buying whatever brand happens to be on special is an example of competing on the basis of _____.
Price
Value
Volume
Customer perceptions
Which of the following individuals is credited with having the greatest influence on quality management?
Philip B. Crosby
W. Edwards Deming
Kaoru Ishikawa
Joseph M. Juran
Deming’s Profound Reflective Thinking system consists of four interrelated parts. Which of the following is NOT one among them?
Appreciation for a system
Understanding variation
Theory of quality
Psychology
Meeting quality goals during operations is which of the processes of Juran’s Quality Trilogy?
Quality control
Quality design
Quality improvement
Quality planning
Juran believed that to get top management’s attention, quality issues must be translated into the “language” of:
Market share
Dollars
Shareholders
Liquidity
The Criteria for Performance Excellence for the Malcolm Baldrige National Quality Award should result in all of the following EXCEPT:
Achieving compliance to quality standards set by CMM levels.
Delivery of ever-improving value to customers, resulting in improved marketplace success.
Improvement of overall company performance and capabilities.
Organizational and personal learning.
The criteria for Performance Excellence for the Malcolm Baldrige award consist of a hierarchical set of categories, items, and areas to address. Which of the following four is NOT one of them?
Strategic Planning
Workforce Focus
Process Management
Return on Investment
One of the key concepts in the core philosophy of Six Sigma emphasizes quantifiable measure as _____.
Tolerance conformance percent
Defects per million opportunities
Failure rate
Nonconformance ratio
_____ can be described as a business improvement approach that seeks to find and eliminate causes of defects and errors in manufacturing and service processes by focusing on outputs that are critical to customers and a clear financial return for the organization.
Baldrige criteria
ISO 9000:2000
Six Sigma
Deming’s 14 principles
The concept of Six Sigma was pioneered by:
Allied Signal.
Motorola.
DuPont
Raytheon.
_____ refers to controlling the production/service process from receipt of an order or quote through design, materials procurement, manufacturing or service delivery, distribution, and subsequent field service.
Product Realization
Management Responsibility
Resource Management
Measurement, Analysis, and Improvement
Which of the following refers to any activity aimed at providing customers with products of appropriate quality along with the confidence that products meet consumers’ requirements?
Quality review
Quality review
Quality engineering
Quality assurance
Quality assurance depends on two focal points in business:
Design of products; control of quality during delivery.
Adherence to policy; after sales service.
Time and motion guidelines; management policy on quality.
Global quality time and motion guidelines standards; workforce orientation and commitment.
The change in society’s attitude from “let the buyer beware” to “let the producer beware” was fueled by all the following factors EXCEPT:
Government safety regulations.
Product recalls.
Popularity of TQM as a quality tool.
The rapid increase in product-liability judgments.
Which of the following is most appropriate in describing the quality efforts undertaken with the scientific management philosophy?
Defect prevention was emphasized.
Quality circles were extensively used.
Use of inspection was wide-spread.
Quality was every worker’s responsibility.
The creation of separate quality departments in the early 1900s caused:
Indifference to quality among workers and their managers.
Upper management to be more knowledgeable about quality.
Production quality to substantially improve.
Production efficiency to decline.
The two U.S. Consultants that worked with the Japanese to integrate quality throughout their organizations in the 1950s were:
Juran and Crosby.
Deming and Crosby.
Deming and Juran.
Juran and Crosby.
In the 1950s, the Japanese integrated quality throughout their organizations and developed a culture of _____ sometimes referred to by the Japanese term kaizen.
Consumer orientation
Internal competition
Process innovation
Continuous improvement
Until the start of the 1980s, most U.S. Companies focused on maintaining quality levels by utilizing which of the following practices?
Process improvement efforts
Design quality reviews
Mass inspection
Team-based initiatives
_____ is credited with developing control charts.
Eli Whitney
Frederick W. Taylor
Walter Shewhart
W. Edwards Deming
Which of the following was the top priority of U.S. Manufacturing in the time period immediately following World War II?
Quality
Production
Continuous improvement
Just-in-time manufacturing
During the Middle Ages, quality was built into the final product. This approach to quality was lost with the advent of:
Engineering schools.
Craft guilds.
Automation
The Industrial Revolution.
The following represent significant influences that brought on the “quality revolution” in the United States EXCEPT the:
Loss of national competitiveness.
Findings of the American Customer Satisfaction Index (ACSI).
Popularity of “Made in Japan” products in the country.
Broadcast of the NBC special program, If Japan Can, Why Can’t We?
In 1989, _____ was the first non-Japanese company to be awarded Japan’s coveted Deming Prize for quality.
Florida Power and Light
AT&T Power Systems
Motorola Inc.
General Electric
The term _____ was developed by the U.S. Naval Air Systems Command to describe its Japanese-style approach to quality improvement that is based on participation of all members of an organization in improving goods, services, and the organizational culture.
Total quality management
Companywide quality control
Quality circle
Process control
Performance excellence results in all of the following EXCEPT:
Delivery of ever-improving value to customers and stakeholders.
Improvement of overall organizational effectiveness and capabilities.
Organizational and personal learning.
Improved lateral communication.
One common notion of quality, often used by consumers, is that it is _____ superiority or excellence.
Contrasted to
Parallel to
Synonymous to
Confused with
The _____ definition of quality is that it is a function of a specific, measurable variable and that differences in quality reflect differences in quantity of some product attribute.
Manufacturing-based
Product-based
Value-based
User-based
According to Deming, product or a service possesses quality if it:
Conforms to standards and provides customer satisfaction.
Helps somebody and enjoys a good and sustainable market.
Matches or exceeds the standards set by the competition.
Incorporates quality in its design, production, and delivery.
The last part of the Deming’s Profound Reflective Thinking, psychology, provides an understanding of human behavior. Which of the following is NOT true regarding psychology at work?
People differ from one another.
People are born with a need for love and esteem in their relationships.
Fear motivates people thus helping the system to reach its full potential.
Pay is not a motivator.
The quality definition of “fitness for use” is associated with:
Shewhart
Deming.
Crosby
Juran
Which of the following represents an activity classified by Juran under “quality planning?”
Inspection
Process design
Statistical process control
Waste reduction teams
Which of the following companies is recognized as the benchmark for Six Sigma implementation?
General Electric
Allied Signal
Motorola
Xerox
Taguchi’s approach assumes that the _____ the variation about the nominal specification, the _____ is the quality.
Higher; better
Smaller; poorer
Higher; poorer
Smaller; better
All of the following are Quality Management Principles of ISO 9000:2000 EXCEPT:
Customer focus.
Process approach.
Quality system.
Continual improvement.
Companies have utilized the Malcolm Baldrige National Quality Award mostly for the purpose of:
Winning an award.
Prestige
Internal assessment and improvement.
Advertising
A. V. Feigenbaum recognized the importance of a comprehensive organizational approach to quality in the 1950s and coined the term _____.
Process control
Total quality control
Quality circle
Companywide quality control
The _____ approach to quality incorporates a firm’s goal of balancing product characteristics (the customer side of quality) with internal efficiencies (the operations side).
Product-based
User-based
Value-based
Manufacturing-based
The theory behind _____ is that improvements in quality lead to lower costs.
Deming Chain Reaction
Ford Quality Process
Duran-Crosby Process Improvement Plan
Quality-Cost Matrix
Which of the following statements is TRUE regarding numerical quotas and management by objectives?
Standards and quotas are based on long-term perspectives.
They encourage improvement, particularly if rewards are tied to meeting quotas.
Workers may short-cut quality to reach the goal.
Measurement has been, and often still is, motivational.
Juran’s “Quality Trilogy” consists of three processes. These processes are:
Quality planning, quality control, and quality improvement.
Quality measurement, quality control, and quality assurance.
Quality improvement, quality management, and quality control.
Quality control, quality management, and quality enhancement.
Credit for the development of the term “total quality control” is attributed to:
Deming
Crosby
Juran
Feigenbaum
The last step in Deming’s “chain reaction” is to:
Improve productivity.
Improve quality.
Reduce costs.
Provide jobs.
The term six sigma is based on a statistical measure that equates to _____ or fewer errors or defects per million opportunities.
4.3
3.4
5.4
2.3
{"name":"CBMEC prefinals", "url":"https://www.quiz-maker.com/QPREVIEW","txt":"Test your knowledge of quality management concepts and practices with our comprehensive CBMEC prefinals quiz. Designed for students and professionals alike, this quiz covers a range of topics related to quality assurance, management philosophies, and industry standards.50 challenging multiple-choice questionsCovers key figures and concepts in quality managementPerfect preparation for exams and certifications","img":"https:/images/course2.png"}