Support Overrides Quiz
Support Overrides Knowledge Check
Test your understanding of important submission clarification codes and overrides used in medication management. This quiz is designed for healthcare professionals looking to enhance their knowledge and ensure compliance in their practices.
- 10 challenging questions
- Focus on real-world scenarios
- Immediate feedback on your answers
1. What type of override is Submission Clarification Code 04 used for?
Medication Replacement
Vacation
Change in Therapy
Medically Necessary Override
2. What type of override is Submission Clarification code 03 used for?
Other Override
Change in Therapy
Vacation
Emergency Situation
4. Why are overrides important?
It's not. We just use them because we can.
It allows PillPack to send shipments in a timely manner.
It allows us to send medications to the customer using their insurance instead of having them pay out of pocket costs.
It helps insurance track and audit claims
5. Which type of override is rarely covered and requires a police report to be submitted to the insurance?
Lost
Stolen
Damaged
Vacation
7. You receive a DEA rejection in your claim, what is your next step after verifying NPI?
Call Insurance
Check the NPI registry to make sure the MD is active then Submit a task request with MD details and claim link for a TL/RT to verify that DEA is active
Submit a task request for a TL/RT to force claim through
Ignore it
8. If the MD's DEA is linked to a hospital, what is your next step?
Tell customer to contact MD
Call the MD to update their information
Call the hospital to verify if the MD is a current active employee and is still a resident
Throw out the prescription
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