ITILFND Part 05-2
ITILFND Quiz: Test Your Knowledge!
Welcome to the ITILFND Part 05-2 Quiz! This quiz is designed to assess your understanding of key concepts in ITIL Framework, focusing on service management principles and processes.
Challenge yourself with 10 carefully crafted multiple-choice questions:
- Change management responsibilities
- Service transition processes
- Incident prioritization factors
- Service portfolio components
Who is responsible for defining metrics for change management?
The change management process owner
The change advisory board (CAB)
The service owner
The continual service improvement manager
Service transition contains detailed descriptions of which processes?
Change management, service asset and configuration management, release and deployment management
Change management, capacity management, event management, service request management
Service level management, service portfolio management, service asset and configuration management
Service asset and configuration management, release and deployment management, request fulfillment
Which is an objective of the design coordination process?
To produce service design packages and ensure they are handed over to service transition
To assess and evaluate all changes and their impact on service designs
To document the initial structure and relationship between services and customers
To gather and document new service level requirements from the customer
What MAIN factors are considered to assess the priority of an incident?
The urgency and impact
The impact and complexity
The cost and urgency
The complexity and cost
Which term is used to describe the prediction and control of income and expenditure within an organization?
Charging
Governance
Budgeting
Accounting
Where should all master copies of controlled software and documentation be stored?
In the definitive capacity library
In the definitive media library
In the definitive security library
In the definitive production library
Which stage of the service lifecycle has the purpose of looking for ways to improve process efficiency and cost effectiveness?
Service operation
Service transition
Continual service improvement
Service strategy
Which of the following should IT service continuity strategy be based on?
1. Design of the service metrics
2. Business continuity strategy
3. Business impact analysis (BIA)
4. Risk assessment
What is NOT within the scope of service catalogue management?
Contribution to the definition of services
Interfaces between all services and supporting services
Interfaces between the service catalogue and service portfolio
Fulfilment of business service requests
What three elements make up the Service Portfolio?
Customer portfolio, service catalogue and retired services
Customer portfolio, configuration management system and service catalogue
Service pipeline, service catalogue and retired services
Service pipeline, configuration management system and service catalogue
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