Midterm Review POB

All calls coming into a business should end as pleasantly as possible in order to
Help an employee get a good review.
Make the best use of an employee's time.
Provide callers with accurate information.
Leave a good last impression with callers.
Which is not a tool that people use when participating in discussions?
Building on someone else's comment
Sharing a personal experience
Pointing out missing information
Helping the group summarize what has been said
Which is an example of a textual graphic that is used in a business report?
Pie chart
Flowchart
Map
Pictograph
Which is a reason why it is important to organize information before preparing a business report?
To arrange findings in a logical manner
To understand the purpose of the report
To identify the target audience
To investigate the cause of the problem
The following information appears at the end of all of Molly"s outgoing e- mails:
Signature
Attachment.
Carbon copy.
Etiquette
Businesses assess their information needs to determine the type of information that will help them deal with:
personal relationships.
Job applicants
Ethical issues.
Specific problems.
Why is it important for businesses to store information for future use?
to interpret data
To protect it from overuse
To make it accessible
to establish quality control
Information management can be a challenge because:
there is only one “right” way to do it.
many people do not understand what it is.
there is often not enough information to manage.
No one wants to participate in it.
Which is an internal factor that might influence a business owner's decision making?
competitors' activities
Comfort with risk
Market share
Opinions of others
Which is available to all people around the world who have access to a computer that has connectivity?
. Internet
intranet
extranet
intranet
An electronic planning device that many employees use to keep track of their activities is an example of a:
time-management tool. B
Communication system.
. web-based program.
Presentation application.
What do businesses often develop to be able to store and analyze data for the purpose of making business decisions?
. Information systems
Management policies
Operating procedures
Survey methods
Is it appropriate for job applicants to ask the business to let them know when it makes a decision about filling a job?
Yes, this should be the applicants' first question.
Yes, this request can be included in a follow-up letter.
No, the business will notify them without being asked.
No, the business should not give out this information.
Which industry exists to protect individuals and businesses from financial losses?
Insurance
Marketing research
Operations management
Accounting
Following a business employee for a few days to obtain information about that particular career is an example of:
volunteering.
Personal interviewing.
Serving an internship.
job shadowing
People who understand themselves and their unique skills and abilities usually are able to choose appropriate:
Talents
Traits.
. friends.
Careers
Shannon's best friend has been excluding her lately. They were supposed to go shopping together, but her friend called and canceled. Shannon is upset about it. This is an example of which type of problem?
Peer
work
School
Professional
Which is a formatting characteristic of a full-block business letter?
Using a right justification for all paragraphs
Indented first paragraph
Double-spacing within the paragraph
No paragraph indents
Which is the most efficient tool for gathering the external information that businesses need?
library
Textbooks
Software
Internet
Why do many businesses store information in a computerized database?
To transmit documents
to monitor economic trends
. To communicate with vendors
to maintain client lists
Which is a guideline for writing a job application letter?
Be brief and to the point.
Mention other prospects.
Provide as much information as possible.
Provide as much information as possible.
A primary reason that employers often consider hiring a person with internship experience is because it implies that the applicant possesses:
the ability to work with financial data.
a network of prospective sales contacts.
traits such as initiative and commitment.
a well-rounded educational background.
. It is often necessary for employees to continue their education after working for several years to:
Serve an apprenticeship.
Take online classes.
Change careers.
Change careers.
One way a business can reduce the risk of accidents in the workplace is by providing its employees with:
Safety training.
Electronic data interchange (EDI).
supply manuals.
Weight-loss programs.
The primary reason that governments develop workplace health and safety regulations is to:
Protect employees from injury and illness.
Prevent the breach of business information systems.
Ensure that employees have access to insurance.
Reduce the risk of employment discrimination.
Some businesses use an automatic reorder system to maintain an adequate
budget for expenses.
Work environment.
inventory of supplies.
maintenance system.
By purchasing just the quantity of supplies that is needed, purchasing can:
plan the company's cash flow
Provide an uninterrupted flow of supplies.
. Buy supplies at the lowest possible price.
minimize inventory investment.
Which question should be answered by the purchasing function?
How can we inform customers of available merchandise?
How will merchandise be shipped to us?
How much merchandise should we buy?
How will merchandise be shipped to us?
Mark, who owns a small home-appliance store, is in the process of placing an order for 12 refrigerators, 8 stoves, and 4 portable dishwashers. Mark is purchasing the refrigerators for $674.98 each, the stoves for $493.22 each, and the portable dishwashers for $284.83 each. What is the total cost of the stoves that Mark is purchasing?
$493.22
$3,945.76
$2,278.64
$3,945.76
Trey compares the prices offered by different vendors for the same goods and services. Which part of the purchasing process is Trey involved in?
Price fixing
Bid analysis
Invoice payment
Receipt of goods
The first step in maintaining an inventory of supplies for the business is to:
Conduct research to find vendors that sell the supplies.
Compare prices among vendors.
Develop a list of supplies that the business needs.
. Organize a space to store the supplies.
Maintaining an inventory of supplies helps a business to:
Establish sales goals.
Operate efficiently.
Locate vendors
Evaluate processes
Which processes turn economic resources into goods and services?
Distribution
Marketing
Promotion
Production
Which is a example of a short-term objective?
becoming president of a large corporation
paying off a twenty-five-year mortgage
Finishing a six-week computer software course
Becoming fluent in a foreign language
What production activity evaluates products to make sure that the products the business produces meet certain quality standards?
Form utility
Automation
Follow-up
Standardization
What is one of the most important components of the production process?
new technology
Goods and services
. Human resources
Inputs and outputs
Which is a benefit of putting one's goals in writing?
Makes the goals attainable
Develops one's perseverance
. Clarifies the goals
Provides a challenge
To help create a safe environment in the workplace, each employee should:
Report all problems to the company's president or CEO
Make sure that he/she develops a list of safety procedures to follow.
Be aware of things or situations that create hazardous conditions.
. Read the company's training manual thoroughly.
When handling emergency situations, it is important for business employees to:
Move the victim.
know what to do.
Evacuate the building.
Listen to the radio
A reason why businesses are required to keep accident records is for:
insurance purposes.
Good Samaritan Law
Personal liability
. Social Security Act.
What is one of the first procedures to follow if business employees detect a fire in the facility?
Locate fire extinguishers.
Evacuate the premises.
Contact corporate headquarters.
Hide the valuables
Some safety hazards in the workplace are caused by the unsafe actions of workers. An example would be:
Driving a company vehicle.
Talking to coworkers on a break
Wearing inappropriate clothing
Standing close to a load in order to lift it
Which is an example of an employee maintaining a safe work environment?
Kaylee trips over the computer wires that are lying on the floor of her office
Anna fails to tell her supervisor that the caution light is blinking on the equipment
Steve takes the elevator instead of the stairs during the practice fire drill.
William follows his employer's rules when he is operating heavy equipment.
Why is it important for employees to follow instructions when using equipment and machinery
To speed up production
to minimize loss
To increase output
To decrease overtime
For safety's sake, employees who are learning new skills should take the time to practice the skills and avoid taking:
Shortcuts
Personal leave
Rest breaks.
Which protects employees from liability when they administer first aid to customers?
Vacations.
Rest breaks.
Shortcuts
personal leave.
Which protects employees from liability when they administer first aid to customers?
Good Samaritan Law
Workers' compensation
Health and Human Services Department
Occupational Safety and Health Administration
One procedure that businesses often establish to protect company information from computer crime is to require the use of:
Search engines.
security cameras
Virus detectors
Virtual software
The Anderson Convenience Store charged a customer with trying to cash a bad check and with using an expired credit card. The customer was engaged in what type of fraud?
point-of-sale
Price-ticket switching
Short-change
Internal theft
. Many businesses use a variety of security precautions in order to protect the businesses from:
Natural disasters
The risk of theft
Economic depressions
Threat of foreclosure.
Preventing security problems is important to businesses because the financial losses from these problems may force the businesses to:
Expand.
Close.
Move.
reorganize.
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