Channels/CRM/Digi
Channels/CRM/Digi Knowledge Challenge
Test your knowledge on BIS screens, Bill Payee limits, IVR requirements, and more through our engaging quiz! Improve your understanding of essential processes and tools relevant to Channels, CRM, and Digital interactions.
- 7 Thought-provoking Questions
- Multiple Choice and Checkboxes Formats
- Enhance your Professional Skills
What BIS screen do you need to go into to reset the IVR Pin?
How do you increase PCIB Bill payee limit?
Interact allow us to update Bill payee limit
In PA.3.3 when your setting up a Bill payee you can set the limit
You can do it directly through PCIB
Teller allows you to adjust bill Payee limit
Maintaining Bill Payee in BIS 14.3 under PCIB
Is it mandatory for a customer to have IVR for us to set up a Bill Payee?
Yes
No
What is the limit for international payments online?
50000
100000
25000
40000
Can staff do TT online will they get staff rates?
No-
Yes
Select all that apply, when your TD is maturing you can do the following online
Partial break
Roll over on a new Term
Top up Term Deposit
Transfer funds to account at maturity
Get a quoted rate
Switch between Term Pie & Term deposit
To set up Voice ID you need the following information?
Branch Merchant number, Customer BIS & access number
Branch Merchant number, your staff number & customer access number
Customer access number, staff number & last 4 digit of their card
Customer access number, Cost center & Branch Merchant number
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