MonSTARS Quiz

A customer on the line is trying to update their email/phone number in order to do a token/password reset. Who can we refer the customer to in order to update these details?
Branch
Business Banking Manager
Business Servicing (BST)
All of the above
Customer calls to request cancellation of a processed international payment. What do we need to advise the customer?
As the payment is processed the customer needs to request beneficiary to return funds.
Advise customer we can send a request to the overseas bank to recall funds from beneficiary.
Tell the customer they will need to talk to their BB.
When you are guiding a security officer to request a mobile token for a user how do you need to ID the sec off?
High risk as he is sending out a mobile token
LR ID
We don’t because he is a sec off
Before we transfer a customer to efraud, what level of ID to we have to complete
HR ID
LR ID
No ID needed
BST warm transfers a customer to NAB Connect. You ID the banker and they confirm they have ID’d the customer. Do you still need to ID the customer once transfer is complete?
Yes
No
What’s the difference between CNY and CNH?
CNY is Chinese Currency and CNH is Canadian currency
CNY is Chinese Yuan within mainland China and CNH is Chinese Yuan in the offshore market
CNY is Chinese Yuan in the offshore market and CNH is Chinese Yuan within mainland China
CNY is Chinese Currency and CNH is Cambodian Currency
How do you tell if a transaction made was from a Credit Card when looking at the transaction history?
The narrative will say NAB Credit Card followed by the whole card number
The narrative will start with the letter ‘V’ followed by 4 numbers
There is no way to tell this from the transaction history. You will need to lodge a AMS trace request for more information.
Where can you check a customer’s FX account balance? (select the correct answers)
IP helpdesk
Business Banker
Ebobs
NAB Connect
Branch
All of the above
What functions can't a SO preform compared to a SO+ (select the correct answers)
Register me user
Reset another users password
Assign services to accounts
Assign users to accounts
Create new General users
Authority for offline request
In Trade Finance you are able to upload more than one Invoice PDF for each trade request.
True
False
When a BB calls you and is wanting to know what they need to do, to have a 3rd party account's compnay name updated what should you advise them?
To update the company name in ebobs 3200 only. It will update automatically
To update the company name in ebobs 3200 and 3112. It will update automatically
To update the company name in ebobs 3200 only and email the Help Desk to re add the account the with new company name.
To update the company name in ebobs 3200 and 3112 and email the Help Desk to re add the account the with new company name.
How can a customer apply for NAB Connect? (select correct answers)
Online at Nab.com.au
Business Banker
Merchant Sales
Application Form
All of the above
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