June 2017 - New Hire Training SME Sales Week 1 | Take the Quiz

Introduced in PCI DSS version 3.0, an objective of the PCI Security Standards Council (SSC) is to:

Reduce the compliance burden to process credit cards

Make compliance business as usual

Shift risk from merchants to the card brands

Measure industry compliance once a year

What is the goal of the Opening Statement?

To schedule an appointment with your client

To tell a story of how Trustwave has helped similar clients in the past

To earn 1-minute of the client's time

To introduce yourself to the client

When contacting Customer Support, what information is needed to reference a specific account, aside from a username:

Email Address

Customer Identification Number

Company Name

First and Last Name of Primary User

The ______ is where we share something of value that is relevant to the client's specific industry

WIIFM

Typical Problem

Reason for Calling

Typical Client

Compliance Validation services for Level 2 and Level 3 (CVS 2/3) entities include which combination of products and services?

Endpoint Protection Suite, Trustwave Vulnerability Manager, & PCI Gap Assessment

PCI Manager (Compliance Bundle), Trustwave Vulnerability Manager, & Remote PCI Consulting

PCI Manager (Compliance Bundle), Trustwave Vulnerability Manager, & PCI Gap Assessment

PCI Readiness Workshop, Trustwave Vulnerability Manager, & Remote PCI Consulting

Which acronym denotes the questionnaire a merchant would fill out to self-assess their PCI stance?

QA PCI DSS

QSA

SA PCI DSS

SAQ

Which combination of services are optional, as part of CVS 1 Bundles?

PCI Readiness Subject Matter Expert (SME) Consulting, & Gap Assessment Consulting

PCI Gap Assessment, & Gap Assessment Consulting

PCI Readiness Subject Matter Expert (SME) Consulting, & Compliance Validation

PCI Readiness Workshop, & Gap Assessment Consulting

Entities classified as a Level 1 Merchant or Service Provider must prove compliance with the PCI DSS by satisfying the following validation requirements:

Onsite Compliance Validation Assessment + (4) clean quarterly penetration tests

Annual Self-Assessment Questionnaire + (4) clean quarterly network scans

Onsite Compliance Validation Assessment + (4) clean quarterly network scans

Annual Self-Assessment Questionnaire + (4) clean quarterly penetration tests

A CFO is primarily concerned with:

Innovative solutions

Minimizing financial risk

Increasing security

Cost-effective Compliance solutions

Which of the four answers below is not part of the Adult Decision Making Process?

Logical Conclusion

Intellectual Interest

Building Trust

Emotional Attachment

SAQ Help, Disputes, and ______, are all topics with which Compliance Support (CSS) can assist customers

New Orders

Provisioning Apps

Scan Setup

Account Extensions

In Extend the Conversation, you should first ask for the appointment _______?

Within the same week

The next 24-48 hours

Right now

Whenever the client requests to speak with you next

True/False: If you are found to be PCI Compliant, it is safe to assume you will always be secure

True

False

When your customer is on credit hold, you cannot process any further opportunities until it is cleared

True

False

A vendor primarily uses _____ to close deals, while an Advisor relies on ______.

Price/Specialized Expertise

Trust/Skills in Specific Field

Price/Knowledge across multiple disciplines

Skills in Specific Field/Price

PCI DSS compliance is required for:

Some organizations that store, process, or transmit cardholder data

All organizations that store, process, or transmit cardholder data

Only organizations processing more than 6 million transactions per year

Only organizations that have experienced a breach

To immediately see in Outlook if a conference room is available to book, you can:

Ask Cathy at the reception desk

Add the conference room to your Other Calendars view

Invite the room to the meeting and wait for a response

Email Facilities to book directly

When ending your 30-Second Commercial, you let the client know you're wrapping up by saying, "My reason for calling is..." What is the reason for your call?

To see if the client is interested in hearing more about Trustwave

To see if what I've said is familiar to them and their business

To see if they have more time to speak right now

To see if they'd like to hear how Trustwave can help them overcome similar problems

June 2017 - New Hire Training SME Sales Week 1

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