eSIM Knowledge Challenge
eSIM Knowledge Challenge
Test your understanding of eSIM technology with this engaging quiz designed for both beginners and tech enthusiasts! Whether you're looking to brush up on your knowledge or ensure you have the essential information about eSIMs, this quiz has got you covered.
- Learn about eSIM fun
ctionality - Identify compatible devices
- Understand the activation process
what is esim ?
It is a electronic device inside the phone
It is a electronic SIM card that comes with compatible devices
It is a phisycal chip that allows your phone to connect to service
It is a electronic device that only works with iPhones
What devices work with esim on prepaid?
Pixel 7, iPhone 12, iPhone 14
IPhone 12 mini, iPhone 12 , iPhone 13
IPhone X, iPhone 11 , iPhone 8
All of the above
I’m John , I have an iPhone 11 I wish to use esim card with it , Can you actívate my esim!
True
False
Maybe
When doing esim activation:
The iPhone should not be connected to Wi-Fi just on
IPhone must be on and the Bluetooth on
IPhone must be on and connected to Wi-Fi
All of the above apply
Do we need to use dumy to use esim?
True
False
If the esim notification does not pop up, what the customer shall do ?
Go to settings, general, reset, reset network settings.
Go to settings >cellular> enable cellular data to get the notification .
Go to settings>cellular> add esim or set up cellular .
What is a port ?
A port is when you move a verizon line to postpaid.
A port is the process of moving a number from a carrier to another.
A port is the process of bringing a number to the network .
What do you need to port a number ?
The account number, your name and zip code
Account number and a random pin
Account number and transfer pin
Account number , transfer pin and all requested information for the port to complete .
How does the customer can get the transfer pin by themselves?
Only by contacting us
By dialing #768 and following the prompt
By dialing #7678 and following the prompts
When activating a new account with a portable number , shall we ?
Actívate the line directly with the ported numbeR .
Actívate a temporary phone number and then do the port
Actívate a line with a temporary number and then wait 24 hours to do the port
When shall I send a chat back to queu ?
Whenever I’m going to break or lunch
Just for end of shift or when it is really needed when going to lunch.
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