Red Pocket Mobile CDMAS Assessment
Red Pocket Mobile CDMAS Assessment Quiz
Test your knowledge on Red Pocket Mobile's CDMAS services with our comprehensive quiz! This assessment covers essential topics, including programming codes, device compatibility, and activation processes.
Whether you're a beginner or looking to refresh your knowledge, you’ll find useful insights and specific details.
- 19 engaging questions
- Multiple-choice and checkbox formats
- Learn about customer service best practices
What are the programming codes for non-iphones? (Select all that applies)
##MSL#
##SCRTN#
##DATA#
##UPDATED#
What is/are the devices we can activate?
Palm, RIM, Ready Link/PTT, Q-Chat phones
Assurance Wireless, Tracfone and Cricket phones
Blackberry phones
All of the above
None of the above
When we encounter this error: ESN_IN_USE: Device is in use. What shall we do?
A. Advise customer to deactivate the device with his/her OSP.
B. Advise customer that device is active with another carrier.
C. Advise customer that his device is compatible with our network.
A and B
B and C
All of the above
What SIM ICCID do we need for CDMAS? (Select all that applies)
The original Sprint SIM ICCID
Any Sprint SIM ICCID
Any Red Pocket SIM ICCID
New Red Pocket CDMAS SIM ICCID
What programming codes do we use for iPhones? (Select all that applies)
##UPDATE#
##CLEAR#
##MSL#
##SCRTN#
If ##873283# (##UPDATE#) does not work, what shall we do? (Select all that applies)
Ask if the Sprint SIM is removable. (ICCID for LTE devices)
Turn off the iPhone then remove the ICCID for about 2 minutes.
Always set Network mode to CDMA
Turn off ROAMING.
How do we confirm port outs in Sprint MVNO.com?
Porting Messages >> List Pending Port-Outs Awaiting Response >> Click phone number >> Click Activity Log>> Select Confirmation then OK
Porting Path>> List Pending Port-Outs Awaiting Response >> Click phone number >> Click Send Response >> Select Confirmation then OK
Porting Messages >> List Pending Port-Outs Awaiting Response >> Click phone number >> Click Send Response >> Select Confirmation then OK
Porting Messages >> List Pending Port In >> Click phone number >> Click Activity Log>> Select Confirmation then OK
What is the correct package for $34.99?
300MINS Talk; UNLIMITED Text; UNLIMITED Picture & Video Messaging (MMS); UNLIMITED Mobile Internet 2GB@ 4G LTE Speeds
3,000MINS Talk; UNLIMITED Text; UNLIMITED Picture & Video Messaging (MMS); UNLIMITED Mobile Internet 2GB@ 4G LTE Speeds
300MINS Talk; UNLIMITED Text; UNLIMITED Picture & Video Messaging (MMS); UNLIMITED Mobile Internet 4GB@ 4G LTE Speeds
UNLIMITED Talk; UNLIMITED Text; UNLIMITED Picture & Video Messaging (MMS); UNLIMITED Mobile Internet 2GB@ 4G LTE Speeds
What is the low speed data for CDMAS?
64-128kbps
128kbps
64kbps
512kbps
What is the account password/PIN for portout?
Last 4 digits of ESN/MEID HEX
Last 4 digits of ESN/MEID
Last 4 digits of SIM ICCID
Last 4 digits of phone number
What shall we advise if the customer lost his SIM card?
Purchase a SIM card from our dealers
Purchase a SIM card in our online store https://goredpockets.com/sim.html
Purchase a SIM card in our online store https://goredpocket.com/sim.html
Purchase from CVS Pharmacy, Family Dollar and Target Stores.
What is/are the parameters in changing CDMAS phone numbers?
Customer must have not changed phone number in the past 30 days
Customer must not be in the overage list
Customer can use any zip code
We need to deactivate and reactivate phone number with the new MDN
What do we add on a $34.99 plan that run out of 300 minutes?
Add 0.01 SMS bucket
Apply another $34.99 credit
Add another 300 minutes
Add 0.01 on Voice bucket
How do we activate a device that is Device in Use when customer wants a new phone number?
A. Advise customer to deactivate account with the OSP
B .Activate the deactivated ESN on our website/MYRPM
C. Advise customer that he needs to use another device
D. We need to use a placebo/dummy ESN to activate the device
A and D
B and C
Which among the POC Swap Eligibility failed result will allow a phone to still be compatible with the network?
Device is Stolen
Devices is In use
Device has been reported for Fraud
Prepaid Unprovisionable
What does this error mean? "ERROR: 990000004 - PEC failed for PTN(s) PTN active. Internal migration required"
Incorrect ESN format
ESN (Phone) not part of BYOSD
Active with a MDN on RPM
There is already a port in for the number or already active on RPM
What steps will you perform if the customer would like to change the phone number with another zip code?
1. Reactivate the account in the website.
2. Program the phone
3. Deactivate the account in MYRPM
4. Apply Credit if there is a bucket left on the refill.
4, 2, 1, 3
3, 1, 4, 2
2, 1, 4, 3
1, 3, 2, 4
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