Salt Fiber
Test Your Salt Fiber Knowledge
Are you familiar with Salt Fiber? Put your knowledge to the test with this engaging quiz! Whether you're a current customer or considering the service, this quiz will help you understand the ins and outs of Salt Fiber.
- Learn essential facts about activation fees, equipment, and contracts.
- Challenge yourself with multiple-choice questions.
- See how well you know your Salt Fiber information!
Are there any activation fees for Salt Fiber?
Yes, the activation fee of the Salt Fiber service is CHF 99.95. This fee also includes a free Apple TV 4K box.
No, but customer pays a CHF 10.-/month fee for the Apple TV 4K box.
If he's already a mobile Salt customer, he does not have to pay any activation fees.
Where can a customer find his OTO number?
It is mentioned on the customer's electricity bill.
By texting OTO by SMS to 5155.
It is printed near the main telephone outlet in the customer's living room.
Can a customer keep the Salt Fiber equipement?
Yes, both the Salt Fiber Box and the Apple TV 4K Box are his after 12 months.
No, both the Salt Fiber Box and the Apple TV 4K Box remain the property of Salt during the whole contract duration. At the end of the contract, customer has to return the whole equipment (including the original packaging) undamaged to Salt within 30 days.
The Apple TV 4K Box becomes the property of the customer after 12 months. The Salt Fiber Box however must be returned within 30 days in the case of a contract cancellation.
What is the minimum contract duration for the Salt Fiber subscription and are there any cancellation fees?
There is no minimum contract duration for the Salt Fiber subscription but customer will always pay a minimum cancellation fee of CHF 6.- (CHF 198.- maximum)
There is no minimum contract duration for the Salt Fiber. In case of cancellation during the 1st month a maximum fee of CHF 198.- will be applied. The cancellation fee decreases by CHF 6.- per month. After the 33rd month, no fee is applied.
There is a minimum 24-month contract duration. No cancellation fees following this period.
Can customers use an optical fiber router from a different provider?
No, only the fiber box provided by Salt is compatible with the Salt Fiber offer.
It depends. Only the routers with XLR ports are compatible with Salt Fiber.
Yes but the CHF 10.- monthly fee for the rental of the Salt Fiber box will still apply.
Which case categories should we use to add an OTO number after an order has already been completed?
4.Order / 1.Order Process / 4. OTO Given by Customer
5. Technical / 1. Optical Connection/OTO / 1. Wrong OTO Connected
4. Order / 2. Logistics / 1. Equipement Delivery
Partner from Mobilezone calls POS to ask if we can send them the customer's Fiber contract. Where do we find it?
On SuperOffice under "documents".
On VTI under "Offer management".
On VTI under "documentation".
On VTI where can I check a customer's invoices?
Go on Billing Account Information, click on the payer name, then click on "see bill".
Go on Letters and then click on "Invoices".
Go on Bill Information and then click on "Bill list".
How can I access the account of a Fiber customer on SuperOffice?
You can't, SuperOffice are only for mobile customers. You should use VTI.
The same way we find a mobile account. Just enter the fixline number under "MSISDN equals".
Under "Domain equals" select "FIX" and then under "MSISDN equals" enter the fixline number.
Customer wants to subscribe to Salt Fiber but already has Fiber internet with another provider. What should he do?
Nothing! We'll handle both the cancellation and transfer once he subscribes with us.
When he completes his subscription, he must cancel his current provider (he can use a template letter available on Salt's website). He is responsible to do it within the notice required by his current provider.
Contact his current provider so that he can obtain his "OTO-Trans" number and provide it to us.
How can a customer do a number portability with his fixline number?
After he completes his Fiber order he must go into his Fiber MyAccount and request the portability there.
He mentions his wished date for transfer and we plan it for him when he subscribes.
He must download the portability form our website and send it to us via e-mail to Fibertransfer@salt.ch.
How can a customer get his Salt Fiber invoice by e-mail?
He can switch the billing method on his Salt Fiber MyAccount.
Only paper is available at this time. However it is free for Fiber customers.
Only paper is available at this time. A CHF 2.- is applied just like mobile contracts.
A customer wants to subscribe to Salt Fiber but does not have an e-mail address...
It's ok, there's no need. A mobile contact number is enough.
It's ok. We'll send him a link written in a regular letter. He will then be able to enter it to his internet browser and click on it to complete his order.
He must get one. An e-mail address is mandatory for the customer to receive the order completion e-mail and click on the link inside.
I am a Salt Fiber customer and I'm moving. There is no activation fee.
Correct. As mentioned in question 1, there is never any activation fee.
False. Activation fee of CHF 99.95 will be applicable again, at full.
False. Activation fee of CHF 99.95 will be applicable again. However Salt will reimburse you CHF 50.- on your first invoice to reduce the relocation costs to CHF 49.95.
True or False: Customers with a Surf plan can cancel it with no cancellation fee if they subscribe to Salt Fiber.
True
False
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