Licensing and Commissions (EFT Reject's and Terminations)

When the assignee EFT has rejected, use the assignment search to locate all producer codes that have been built with this assignee.

True

False

"Type of Return: C" on an EFT Reject is considered:

Record is for a return

Record is for a notification of return refused for an established tardy time frame

Record is for a notification of change

Record is for notification of redeposit

If new information has not been received in eProcess, verify if the address was set up according to the original request received.

True

False

(See previous image) When working EFT Rejects, and you see a check mark in the Assignments box - that means there is an assignee present, and you would note to CAJ the assignee.

True

False

When we reroute to the accounting team, you must route it to the Lyn_Accounting_Team.

True

False

If there is money on the reject, check PPLUS to see if the EFT information has already been updated

True

False

Transaction Code: 32 means:

Debit - Checking Account Collections

Debit - Savings Account Collections

Credit - Checking Account Payments

Credit - Savings Account Payments

When the hierarchy tab and producer code of a specific relationship/upline is being terminated, this is considered a State Termination.

True

False

If a Non-State term request is received, all producer codes and legal entities associated with that firm relationship should be terminated unless specifically indicated in the request. Firms that have relationships with firms for different lines of business should not be terminated unless proper security given.

True

False

If a producer has an Agent Request termination reason and new business is received under the terminated relationship, if it is clearly stated from the BGA Backoffice that the producer should be reappointed, reactivate the producer code and follow appointment and new business guidelines.

True

False

If you need to term both the agent and the corporation, you will need to clone out and work each termination in separate work items.

True

False

When the ‘Display Active Agreements Only,’ box is checked, only terminated agreements will appear.

True

False

You would check this box located at the top of the page (when on the hierarchy tab) to terminate an agreement.

True

False

If a termination request came from the agent, you would choose which termination reason in the drop down box:

Hierarchy Change

Firm Request

Resident License Termination

Agent Request

Compensation Reverts To what, in the drop down box:

Other Producer

Pay The Home Office

Use in Revert Level

Revert to Self

If you receive a "Subordinates Exist" Error for a Top Level change, you would change the work type to "Top Level Update" and launch the work item.

True

False

If you receive a request from the GA/Firm, and there is no date indicated, you would use which date:

The Current Date

Scan/Create Date

Go back to the firm and ask which date they would like to use

PIF Sign Date

If you receive an IGO standalone Non-State Termination request, send a confirmation email to their back office/firm.

True

False

If the termination reason is not given on the request, and if the request did not come from a FI or FI through BGA relationship, we must inquire to the reason for the request. Offshore should:

Pend the work item for 5 days

Email the requestor to provide us with the cause of the termination

Order a background check for the agent (and then pend work item for 5 days)

Escalate the work item for an onshore rep to reach out to the requestor

Licensing and Commissions (EFT Reject's and Terminations)

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