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Customer Services Representative

What is the first thing to said to an incoming call from a client

Ask how you can help them

Company Greeting

Provide company greeting and your name

N/A

A Client call and have a complaint . What are the first thing to said to the client

Said. I can't help you . I'm not the right person for this matter

Apologize for the inconveniences caused the unsatisfactory services

Apologize for the matter and ask the client name ?

N/A

A client complaint what you should to do while the client is explain you about the complaint

To transfer the call to the right person on charge

Listen the client and add notes in the client profile about the complaint

Offer the client a discount

A client call requesting information about the company services. First thing to have

Have ready the company script to provide a quote

Transfer the call

Listen the client and write all the request

A customer that already use our services . How you will ask him to get a referral for the company

First ask if he is happy with the services and depend the answer will request a referral .

Offer him a discount if he refer us to a friends or family

Let him know We need referral to the company

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