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Time management

Arrange the following tasks in order of priority

Call

Chat

Customer Emails

Social Media

Which of the following has the highest priority?

Take a break for smoking

Urgent call with an incident

Size exchange

Products inquiry

What's the first thing you should do when you begin your shift?

Check your vacation plan

Check your email inbox for any new updates

Check the attendance of your colleagues

Not ready, and take a coffee break

What do you do when you are stressed at work especially if you face a complicated customer issue?

Take a deep breath and go to the next customer

Smoking break

Complain to HR

Consult with your team leader/supervisor

If you want to do a shift change, what's the process?

Communicate the change verbally with your colleagues

Just take sick leave

Notify your team leader/supervisor via email

Do nothing

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