Product Knowledge (EASY)

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Product Knowledge Mastery Quiz

Test your knowledge on our product offerings and policies with this engaging quiz! Whether you're a novice or a seasoned professional, this quiz will help reinforce your understanding of essential topics.

  • 16 questions covering various aspects of product knowledge
  • Multiple choice, text, and checkbox formats
  • Score your knowledge and identify areas for improvement
16 Questions4 MinutesCreated by LearningGuide527
Do we handle Secondary Tows?
Yes
No
Depending the client
Yes if we verify with HO
How many SP's we call before getting a price override?
What can be found in poliy #box?
Borrowed o rental info
IV info
Home Office verification
Policy Format
What is the extension of NextGen ?
What information should be written in SO Comments?
NQR ACCEPTED
NQR DECLINED
HO VERIFICATION
ISSUE WITH THE IV
NOTHING
How many times the phone should ring before calling another SP?
Which link should we use to find out the kind of DriveTrain?
What does FNOL stands for?
How much is the GOA (for contracted)?
How much is the GOA (for non contracted)?
Minimum the 50% of the estimated cost
30% of SP estimated cost
$40.00
Maximum 50% of the estimated cost
Do we do a cash call when is a NO COVERAGE PROGRAM?
YES
NO
DEPENDING
Which is the policy format for FARM BUREAU?
PA-
APV
9-10 NUMERICAL DIGITS
What probing questions do we ask for a Tow Service?
Drive Train
Tires Secure
IV stopped while parked/driving
Pets or Children in the IV
Safety Question
Which is the right disposition when you are calling SP's w/o the NI in the line?
What is consider an Auto Fail
Customer Left Behind
Not reading CC script
Not saying the branded opening
Not asking probing questions
Not offering NQR
Not saying the lock out safety question
What does NI stands for?
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