Guidelines for the Enrolment Staff to Improve Customer Satisfaction and Avoid Fraud
Enrolment Best Practices Quiz
Test your knowledge on the guidelines for enrolment staff to improve customer satisfaction and avoid fraud. This quiz consists of 10 multiple-choice questions designed to ensure that you are well informed about the best practices in the enrollment process.
- Understand the importance of accurate information.
- Avoid common pitfalls that lead to fraud.
- Ensure compliance with enrollment guidelines.
Operator can write his/her own Mobile Number should be mentioned in the Enrolment Client rather than the resident mobile number?
True
False
Should the Operator sign off any enrolment done by other Operator without checking?
NO
Yes
Tampered Machine can be used to perform Enrolment/Update to earn money?
True
False
Resident should not be informed in case the Operator/Supervisor enters any information which is not mentioned on the Form
True
False
Blanck pages can also be used as PoI and PoA document in case required?
True
False
The scan copies of PoI and PoA can be kept in a separate folder by the Operator?
No
Yes
Operator/Supervisor can take photo of photo instead of the actual photo of the resident in case the resident request?
Yes
No
In case 6 years old resident request to perform Child Enrolment should this be allowed?
YES, as it is requested by the resident
No, as he/she is above 5 years in age
Both the options are incorrect
Which of the following is a valid PoI Document? (i) Driving Licience (ii) Voter ID (iii) Office ID (iv) Visiting Card
Both (i) and (ii)
Only (iii) and (iv)
Only I
None of the above
Operator/Supervisor should keep the Hard Copy of the PoI and PoA after the Enrolment is complete?
No hard copies should be kept
Yes hard copy should be kept safely
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