ATLAS BOOKING AGENT ASSESSMENT

A visually engaging infographic depicting hotel booking processes, featuring icons representing email communication, booking systems, and hotel contracts, with a professional and clean design.

ATLAS Booking Agent Assessment Quiz

Welcome to the ATLAS Booking Agent Assessment Quiz! This quiz is designed to evaluate your knowledge and understanding of the booking procedures, systems, and best practices at ATLAS. Test your skills and ensure you are well-prepared for your role as a booking agent.

50 challenging questions
Assess your knowledge on key systems like AIMS and BMS
Identify best practices for booking contracts

50 Questions12 MinutesCreated by BookingMaster42

Select the correct morning procedure

A. EMAILS, TIME TRACKER, BMS, 8X8

B. ADP, TIME TRACKER, EMAILS, SHIFT START CHECKLIST

C. 8X8, ADP, REZX, TIME TRACKER

D. GET BREAKFAST FIRST

When checking emails at the beginning of your shift, you check all of the following folders except…

A. PERSONAL

B. SQL

C. PASSDOWN

D. ASSIGNMENTS

Which of the following is NOT on the Shift Start Checklist?

A. “OPEN 8X8”

B. “OPEN AIMS”

C. “OPEN RESERVATION STATUS REPORT”

D. “AWARE OF S/O STATIONS”

How do we access the AIMS system?

A. VPN

B. SECURE NETWORK

C. CITRIX

D. GOTOMEETING

What does BMS stand for?

A. BOOK MANDATORY SYSTEM

B. BOOKING MAINTENANCE SYSTEM

C. BOOKING MAINTENANCE SCREEN

D. BOOKING MANAGEMENT SYSTEM

Once signed into AIMS, which icon do you press to access the BMS?

A. WHEEL ICON, OPTION 2

B. AIRPLANE ICON, OPTION 6

C. STICKY NOTE ICON, OPTION 9

D. HOUSE ICON, OPTION 3

Choose the correct date range

A. DAY OF + 1

B. DAY OF + 10

C. DAY OF +7

D. DAY OF +5

We deselect all of the following stations except which one?

A. SEA

B. JFK

C. MIA

D. PAE

We select all of the following status’s except which one?

A. CANCELED

B. NEW BOOKINGS

D. UNCONFIRMED

C. PENDING BOOKINGS

What is your average daily booking goal?

A. 10 TOTAL RESERVATIONS

B. 20 TOTAL RESERVATIONS

C. 40 TOTAL RESERVATIONS

D. 80-120 TOTAL RESERVATIONS

Once you have chosen a station, how do you communicate that to the team on shift?

A. LYNC GROUP CHAT

B. EMAIL

C. CALL

D. TEXT

You are booking 3 pilots and 7 flight attendants in SFO at a contracted property. The primary is saying they only have 3 available rooms left. What do you do?

A. CONFIRM ALL 10 CREWMEMBERS AT THE PRIMARY

B. CONFIRM THE PILOTS, AND MOVE THE FLIGHT ATTENDTANTS TO ALTERNATE PROP

C. CHECK IF WE HAVE A HARD/SOFT BLOCK AND MAKE SURE IT’S NOT FULL FIRST

D. MOVE ALL CREW MEMBERS TO AN ALTERNATE PROP

You have booked several flight attendants in MIA at a non-contracted property. What must you do?

A. NOTHING MORE THAN UPDATE AIMS

B. SEND A CC AUTHORIZATION FORM TO THE HOTEL

C. SEND AN EMAIL TO THE FLIGHT ATTENDANTS

D. TELL YOUR SUPERVISORS

When booking online for flight attendants at a non-contract property, which credit card is used?

A. HC GENERAL VISA

B. HC GENERAL MASTER CARD

C. DAVID BURGETT MASTER CARD

D. KEN SHANLEY CORPORATE AMEX

When providing an email address to any hotel, (contract or non-contract), which email is given?

A. PERSONAL

B. CUSTOMERSERVICES@HOTELCONNECTIONS.COM

C. HDQHOTELDESK@ATLASAIR.COM

D. ATLAS@HOTELCONNECTIONS.COM

When booking online, for a contract or non-contract property, we include ALL of the following in the comments section, except?

A. ETA

B. ETD

C. ATLAS AIR CREW

D. CREW ID NUMBER

What do we ALWAYS select for paper size, even when sending an attachment?

A. PAPER

B. LEGAL

C. LETTER

D. A5

When a reservation has an adjustment to extend an extra day, but the hotel is s/o for that day, and the crew member has NOT yet arrived to the hotel what do we do?

A. NOTIFY ATLAS HDQ

B. BOOK A NEW HOTEL FIRST AND THEN CANCEL THE OLD ONE

C. NOTIFY SCHEDULING

D. NOTIFY TRAVEL

SKIP --- After booking an alternate hotel due to a S/O situation, which option do we try first to change the hotel in the system?

A. AUTOMATIC HOTEL SWITCH

B. PORT SCREEN

C. MANUAL HOTEL SWITCH

D. SCHEDULE PATTERN

Booking thru Rezx or Online, our special IATA number gives us what kind of rates?

A. COMMISSIONABLE

B. FLEXIBLE

C. AVAILABLE

D. PROMOTIONAL

Match the following colors, to the correct status

Other

Please Specify:

Match the following icons, to the correct action

Other

Please Specify:

SKIP --- To book a contracted property, match (A-I) to the steps 1-9

Other

Please Specify:

24. Identify each symobol

Other

Please Specify:

We work from bottom to top on the BMS

TRUE

FALSE

Everything within a 24-hr period is considered “URGENT”

TRUE

FALSE

Besides weblinks, we book contracted hotels online, immediately

TRUE

FALSE

When building a contract email, you always send it from yourself

TRUE

FALSE

The CBA, stands for Complaint Booking Assessment

TRUE

FALSE

We book multiple rooms under one pilots name

TRUE

FALSE

We must acknowledge an email within 5 minutes

TRUE

FALSE

We must inform Atlas HDQ of any sold-out situations, if it may impact the crew schedule

TRUE

FALSE

For Pilots, we must use the David Burgett Card

TRUE

FALSE

For ALL CREW, they must have BREAKFAST included in the stay

TRUE

FALSE

Primarily we send our faxes thru AIMS using RightFax

TRUE

FALSE

What is the difference between “PRE-REG” and “POST-REG” and what are the check-in and check-out times associated with each?

We have a blanket rate of how much?

When booking a non-contract property, list the two ways we are making these reservations. And what is unique about the rate for ALL bookings made this way?

When a reservation has an adjustment to extend an extra day, but the hotel is s/o for that day, and the crew member is already checked-in to the hotel what do we do?

If a crew member is now arriving 2 days later than his original check-in, it is important to do what?

When a contract property has replied with 15 confirmations, how do we add this into RezX?

What’s the best way to search for a hotel in RezX? And what elements must be removed before the hotel drops down?

How do we check if a property is contracted or non-contracted?

When working on shift, who do we escalate any booking/ crew issues or emergency s/o situations to?

When all properties are S/O on the port screen, what is the next tool we use to source for available hotels?

SKIP --- When building a contract email, review the snippit below and identify everything wrong, and describe the correct format.

Other

Please Specify:

What is the below request asking?

Other

Please Specify:

SKIP --- How would u respond to the below email request?

Other

Please Specify:

When is your birthday?

Other

Please Specify:

What is your favorite color?

Other

Please Specify:

ATLAS BOOKING AGENT ASSESSMENT

ATLAS Booking Agent Assessment Quiz

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