ATLAS BOOKING AGENT ASSESSMENT

Select the correct morning procedure

When checking emails at the beginning of your shift, you check all of the following folders except…

Which of the following is NOT on the Shift Start Checklist?

How do we access the AIMS system?

What does BMS stand for?

Once signed into AIMS, which icon do you press to access the BMS?

Choose the correct date range

We deselect all of the following stations except which one?

We select all of the following status’s except which one?

What is your average daily booking goal?

Once you have chosen a station, how do you communicate that to the team on shift?

You are booking 3 pilots and 7 flight attendants in SFO at a contracted property. The primary is saying they only have 3 available rooms left. What do you do?

You have booked several flight attendants in MIA at a non-contracted property. What must you do?

When booking online for flight attendants at a non-contract property, which credit card is used?

When providing an email address to any hotel, (contract or non-contract), which email is given?

When booking online, for a contract or non-contract property, we include ALL of the following in the comments section, except?

What do we ALWAYS select for paper size, even when sending an attachment?

When a reservation has an adjustment to extend an extra day, but the hotel is s/o for that day, and the crew member has NOT yet arrived to the hotel what do we do?

SKIP --- After booking an alternate hotel due to a S/O situation, which option do we try first to change the hotel in the system?

Booking thru Rezx or Online, our special IATA number gives us what kind of rates?

Match the following colors, to the correct status

Match the following icons, to the correct action

SKIP --- To book a contracted property, match (A-I) to the steps 1-9

24. Identify each symobol

We work from bottom to top on the BMS

Everything within a 24-hr period is considered “URGENT”

Besides weblinks, we book contracted hotels online, immediately

When building a contract email, you always send it from yourself

The CBA, stands for Complaint Booking Assessment

We book multiple rooms under one pilots name

We must acknowledge an email within 5 minutes

We must inform Atlas HDQ of any sold-out situations, if it may impact the crew schedule

For Pilots, we must use the David Burgett Card

For ALL CREW, they must have BREAKFAST included in the stay

Primarily we send our faxes thru AIMS using RightFax

What is the difference between “PRE-REG” and “POST-REG” and what are the check-in and check-out times associated with each?

We have a blanket rate of how much?

When booking a non-contract property, list the two ways we are making these reservations. And what is unique about the rate for ALL bookings made this way?

When a reservation has an adjustment to extend an extra day, but the hotel is s/o for that day, and the crew member is already checked-in to the hotel what do we do?

If a crew member is now arriving 2 days later than his original check-in, it is important to do what?

When a contract property has replied with 15 confirmations, how do we add this into RezX?

What’s the best way to search for a hotel in RezX? And what elements must be removed before the hotel drops down?

How do we check if a property is contracted or non-contracted?

When working on shift, who do we escalate any booking/ crew issues or emergency s/o situations to?

When all properties are S/O on the port screen, what is the next tool we use to source for available hotels?

SKIP --- When building a contract email, review the snippit below and identify everything wrong, and describe the correct format.

What is the below request asking?

SKIP --- How would u respond to the below email request?

When is your birthday?

What is your favorite color?