ATLAS BOOKING AGENT ASSESSMENT
ATLAS Booking Agent Assessment Quiz
Welcome to the ATLAS Booking Agent Assessment Quiz! This quiz is designed to evaluate your knowledge and understanding of the booking procedures, systems, and best practices at ATLAS. Test your skills and ensure you are well-prepared for your role as a booking agent.
- 50 challenging questions
- Assess your knowledge on key systems like AIMS and BMS
- Identify best practices for booking contracts
Select the correct morning procedure
A. EMAILS, TIME TRACKER, BMS, 8X8
B. ADP, TIME TRACKER, EMAILS, SHIFT START CHECKLIST
C. 8X8, ADP, REZX, TIME TRACKER
D. GET BREAKFAST FIRST
When checking emails at the beginning of your shift, you check all of the following folders except…
A. PERSONAL
B. SQL
C. PASSDOWN
D. ASSIGNMENTS
Which of the following is NOT on the Shift Start Checklist?
A. “OPEN 8X8”
B. “OPEN AIMS”
C. “OPEN RESERVATION STATUS REPORT”
D. “AWARE OF S/O STATIONS”
How do we access the AIMS system?
A. VPN
B. SECURE NETWORK
C. CITRIX
D. GOTOMEETING
What does BMS stand for?
A. BOOK MANDATORY SYSTEM
B. BOOKING MAINTENANCE SYSTEM
C. BOOKING MAINTENANCE SCREEN
D. BOOKING MANAGEMENT SYSTEM
Once signed into AIMS, which icon do you press to access the BMS?
A. WHEEL ICON, OPTION 2
B. AIRPLANE ICON, OPTION 6
C. STICKY NOTE ICON, OPTION 9
D. HOUSE ICON, OPTION 3
Choose the correct date range
A. DAY OF + 1
B. DAY OF + 10
C. DAY OF +7
D. DAY OF +5
We deselect all of the following stations except which one?
A. SEA
B. JFK
C. MIA
D. PAE
We select all of the following status’s except which one?
A. CANCELED
B. NEW BOOKINGS
D. UNCONFIRMED
C. PENDING BOOKINGS
What is your average daily booking goal?
A. 10 TOTAL RESERVATIONS
B. 20 TOTAL RESERVATIONS
C. 40 TOTAL RESERVATIONS
D. 80-120 TOTAL RESERVATIONS
Once you have chosen a station, how do you communicate that to the team on shift?
A. LYNC GROUP CHAT
B. EMAIL
C. CALL
D. TEXT
You are booking 3 pilots and 7 flight attendants in SFO at a contracted property. The primary is saying they only have 3 available rooms left. What do you do?
A. CONFIRM ALL 10 CREWMEMBERS AT THE PRIMARY
B. CONFIRM THE PILOTS, AND MOVE THE FLIGHT ATTENDTANTS TO ALTERNATE PROP
C. CHECK IF WE HAVE A HARD/SOFT BLOCK AND MAKE SURE IT’S NOT FULL FIRST
D. MOVE ALL CREW MEMBERS TO AN ALTERNATE PROP
You have booked several flight attendants in MIA at a non-contracted property. What must you do?
A. NOTHING MORE THAN UPDATE AIMS
B. SEND A CC AUTHORIZATION FORM TO THE HOTEL
C. SEND AN EMAIL TO THE FLIGHT ATTENDANTS
D. TELL YOUR SUPERVISORS
When booking online for flight attendants at a non-contract property, which credit card is used?
A. HC GENERAL VISA
B. HC GENERAL MASTER CARD
C. DAVID BURGETT MASTER CARD
D. KEN SHANLEY CORPORATE AMEX
When providing an email address to any hotel, (contract or non-contract), which email is given?
A. PERSONAL
B. CUSTOMERSERVICES@HOTELCONNECTIONS.COM
C. HDQHOTELDESK@ATLASAIR.COM
D. ATLAS@HOTELCONNECTIONS.COM
When booking online, for a contract or non-contract property, we include ALL of the following in the comments section, except?
A. ETA
B. ETD
C. ATLAS AIR CREW
D. CREW ID NUMBER
What do we ALWAYS select for paper size, even when sending an attachment?
A. PAPER
B. LEGAL
C. LETTER
D. A5
When a reservation has an adjustment to extend an extra day, but the hotel is s/o for that day, and the crew member has NOT yet arrived to the hotel what do we do?
A. NOTIFY ATLAS HDQ
B. BOOK A NEW HOTEL FIRST AND THEN CANCEL THE OLD ONE
C. NOTIFY SCHEDULING
D. NOTIFY TRAVEL
SKIP --- After booking an alternate hotel due to a S/O situation, which option do we try first to change the hotel in the system?
A. AUTOMATIC HOTEL SWITCH
B. PORT SCREEN
C. MANUAL HOTEL SWITCH
D. SCHEDULE PATTERN
Booking thru Rezx or Online, our special IATA number gives us what kind of rates?
A. COMMISSIONABLE
B. FLEXIBLE
C. AVAILABLE
D. PROMOTIONAL
Match the following colors, to the correct status
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Match the following icons, to the correct action
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SKIP --- To book a contracted property, match (A-I) to the steps 1-9
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24. Identify each symobol
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We work from bottom to top on the BMS
TRUE
FALSE
Everything within a 24-hr period is considered “URGENT”
TRUE
FALSE
Besides weblinks, we book contracted hotels online, immediately
TRUE
FALSE
When building a contract email, you always send it from yourself
TRUE
FALSE
The CBA, stands for Complaint Booking Assessment
TRUE
FALSE
We book multiple rooms under one pilots name
TRUE
FALSE
We must acknowledge an email within 5 minutes
TRUE
FALSE
We must inform Atlas HDQ of any sold-out situations, if it may impact the crew schedule
TRUE
FALSE
For Pilots, we must use the David Burgett Card
TRUE
FALSE
For ALL CREW, they must have BREAKFAST included in the stay
TRUE
FALSE
Primarily we send our faxes thru AIMS using RightFax
TRUE
FALSE
What is the difference between “PRE-REG” and “POST-REG” and what are the check-in and check-out times associated with each?
When booking a non-contract property, list the two ways we are making these reservations. And what is unique about the rate for ALL bookings made this way?
When a reservation has an adjustment to extend an extra day, but the hotel is s/o for that day, and the crew member is already checked-in to the hotel what do we do?
If a crew member is now arriving 2 days later than his original check-in, it is important to do what?
What’s the best way to search for a hotel in RezX? And what elements must be removed before the hotel drops down?
When all properties are S/O on the port screen, what is the next tool we use to source for available hotels?
SKIP --- When building a contract email, review the snippit below and identify everything wrong, and describe the correct format.
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What is the below request asking?
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SKIP --- How would u respond to the below email request?
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When is your birthday?
Other
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What is your favorite color?
Other
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