Rooftop Floor Sequence of Service Quiz

A vibrant rooftop restaurant setting with guests enjoying their meals, waitstaff engaged with customers, and a beautiful city skyline in the background.

Rooftop Floor Sequence of Service Quiz

Test your knowledge and service skills in our Rooftop Floor Sequence of Service Quiz! This quiz is designed for staff to refresh their understanding of guest engagement and the steps involved in providing excellent service.

Find out how well you know our Sequence of Service!
Learn tips for enhancing guest interactions!
Share your favorite drinks and dishes to build confidence!

11 Questions3 MinutesCreated by ServingStar57

When we are greeting guests, what are some keyquestions to ask?

Hello! Have you dined with us before? Do youhave a reservation with us today? What brings you to the Rooftop today?

Do you have a reservation with us today?

No questions, I don't need any info on the guests.

Welcome! Do you have your ID?

A guest comes to you asking how to order food,what do you do?

Point them in the direction of the nearest bar

Walk them to the nearest bar and off er to taketheir order.

Show them both Me&U and the bar, and offer to personally serve them through whichever method they prefer.

Tell them Me&U is on the tables.

What are some great details to add to your service to promote guest engagement?

Recommending your favourite drinks

Checking in on tables after they have receivedtheir food

Big welcomes and genuine farewells

Bringing them their food and drinks...that's all.

Name 3 of your favourite drinks from our bar menu. Why are they your favourite? Hint: this is getting you thinking about what aguest is looking for, they will be excited to try the drinks that you are excited about.

Name 3 of your favourite dishes from the Jimmy's Chicken menu and describe them. Why do you think the guest should try this?

If a guest asks for your food/drinkrecommendations, what do you say?

Your favourite

The most expensive

The new menu

Ask them for their personal preferences or usualfood or drink orders and off er what you think bestsuits them. As well as tell them your personal favourites!

When delivering food, I should...

Put the food on the table quickly and leave

Place the food on the table and explain what it isand how we recommend eating it

Place the food on the table and explain what it is,a brief description and how we recommend eating it

Put the food down and say what each product is vaguely

What is great guest engagement to you?

Big warm welcomes and genuine goodbyes

Being proud of the food and drinks we off er

Engaging with guests personally and giving thema unique experience

Checking in with our guests and going above andbeyond to enhance their time with us

Rooftop Floor Sequence of Service Quiz

Rooftop Floor Sequence of Service Quiz

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