Rooftop Floor Sequence of Service Quiz
Rooftop Floor Sequence of Service Quiz
Test your knowledge and service skills in our Rooftop Floor Sequence of Service Quiz! This quiz is designed for staff to refresh their understanding of guest engagement and the steps involved in providing excellent service.
- Find out how well you know our Sequence of Service!
- Learn tips for enhancing guest interactions!
- Share your favorite drinks and dishes to build confidence!
How many steps are in our Sequence of Service?
4
5
6
8
When we are greeting guests, what are some keyquestions to ask?
Hello! Have you dined with us before? Do youhave a reservation with us today? What brings you to the Rooftop today?
Do you have a reservation with us today?
No questions, I don't need any info on the guests.
Welcome! Do you have your ID?
A guest comes to you asking how to order food,what do you do?
Point them in the direction of the nearest bar
Walk them to the nearest bar and off er to taketheir order.
Show them both Me&U and the bar, and offer to personally serve them through whichever method they prefer.
Tell them Me&U is on the tables.
What are some great details to add to your service to promote guest engagement?
Recommending your favourite drinks
Checking in on tables after they have receivedtheir food
Big welcomes and genuine farewells
Bringing them their food and drinks...that's all.
Name 3 of your favourite drinks from our bar menu. Why are they your favourite? Hint: this is getting you thinking about what aguest is looking for, they will be excited to try the drinks that you are excited about.
Name 3 of your favourite dishes from the Jimmy's Chicken menu and describe them. Why do you think the guest should try this?
If a guest asks for your food/drinkrecommendations, what do you say?
Your favourite
The most expensive
The new menu
Ask them for their personal preferences or usualfood or drink orders and off er what you think bestsuits them. As well as tell them your personal favourites!
When delivering food, I should...
Put the food on the table quickly and leave
Place the food on the table and explain what it isand how we recommend eating it
Place the food on the table and explain what it is,a brief description and how we recommend eating it
Put the food down and say what each product is vaguely
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