CCT324 Chapter 7

A high-context culture values

Body language.

Kinesics.

Verbal communication.

Nonverbal communication.

Interpersonal communication.

Channels of communication such as staff discussions in the lunchroom, or company "gossip" are considered

Cultures that rely heavily on nonverbal and subtle situational cues in communication are termed

David is a clear communicator. His communication is impersonal and direct. David is exhibiting the characteristics of a

Donna believes in using communication channels that are high in richness as often as possible. Thus, she would likely favour

Email in the workplace is

Effective because it has channel richness.

Effective because people are careful when crafting email messages.

Effective because it is cost effective.

Effective because it increases workplace productivity.

Effective because it is used only when needed.

Electronic communication technologies can create

Filtering, selective perception, lying are all

Necessary for effective communication.

Communication techniques.

Potential barriers to effective communication.

Part of one-to-one level of communication.

Part of the channel richness.

In contrast to informal channels, formal channels

Silence is less likely when

Managers use the wheel communication network.

The communication channel is email.

Minority opinions are respected.

Managers create clear goals.

Managers encourage feedback before encoding messages.

Which of the following have been identified as prominent barriers to communication?

Filtering, selective perception, emotions, information overload, and language

Filtering, selective perception, defensiveness, stress, and language

Filtering, selective perception, ambiguity, information overload, and language

Listening, selective perception, defensiveness, information overload, and language

Filtering, feedback, defensiveness, information overload, and language

Why are organizations concerned about information overload?

Downward communication flows are harmed.

Grapevines have increased as information has increased.

Productivity is being negatively impacted.

Upward communication flows are not as effective.

Channel richness becomes ineffective.

Which of the following is an example of routine communication?

Identification and discussion of current problems with the boss

Suggestion boxes

Employee attitude surveys

Email reminder of monthly accounting deadlines

Peer evaluation of job performance

Which of the following channels of information is highest in channel richness?

After reprimanding Sally, Joan detected a long period of silence. How should Joan treat this period of silence?

Fred is a diligent albeit somewhat introverted employee who likes to keep to himself. He tends to communicate with his coworkers exclusively by telephone. Fred is exhibiting the characteristics of

CCT324 Chapter 7

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