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CCT324 Chapter 7

A high-context culture values
Body language.
Kinesics.
Verbal communication.
Nonverbal communication.
Interpersonal communication.
A low-context culture values
Social psychology.
Words.
Grapevines.
Kinesics.
Tones of voice.
Channels of communication such as staff discussions in the lunchroom, or company "gossip" are considered
Message content.
Informal context.
Message context.
Formal channels.
Informal channels.
Cultures that rely heavily on nonverbal and subtle situational cues in communication are termed
Cross cultures.
Low-context cultures.
High-context cultures.
Medium-content cultures.
Foreign culture content.
David is a clear communicator. His communication is impersonal and direct. David is exhibiting the characteristics of a
Low-context culture.
Demonstrative culture.
Selective perception culture.
Encoded culture.
High-context culture.
Donna believes in using communication channels that are high in richness as often as possible. Thus, she would likely favour
Voicemail.
Face-to-face conversation.
Online discussion groups.
Memos.
Email.
Email in the workplace is
Effective because it has channel richness.
Effective because people are careful when crafting email messages.
Effective because it is cost effective.
Effective because it increases workplace productivity.
Effective because it is used only when needed.
Electronic communication technologies can create
Less wasted time.
Higher work-life conflict.
Less work-life conflict.
Higher social networking.
Higher career achievements.
Filtering, selective perception, lying are all
Necessary for effective communication.
Communication techniques.
Potential barriers to effective communication.
Part of one-to-one level of communication.
Part of the channel richness.
In contrast to informal channels, formal channels
Are tiring.
Create the grapevine.
Requires less interpretation.
Require less concentration.
Are established by the organization.
Managers should think of the grapevine as a communication network to
Ignore.
Eliminate.
Encourage.
Measure misinformation.
Measure anxieties.
Silence is less likely when
Managers use the wheel communication network.
The communication channel is email.
Minority opinions are respected.
Managers create clear goals.
Managers encourage feedback before encoding messages.
The channels by which information flows are called
Horizontal channels.
Wheels.
Communication messages.
Communication networks.
Vertical channels.
Which of the following communication networks are typically vertical?
Decoded
Encoded
Formal
Informal
Grapevine
Which of the following have been identified as prominent barriers to communication?
Filtering, selective perception, emotions, information overload, and language
Filtering, selective perception, defensiveness, stress, and language
Filtering, selective perception, ambiguity, information overload, and language
Listening, selective perception, defensiveness, information overload, and language
Filtering, feedback, defensiveness, information overload, and language
Why are organizations concerned about information overload?
Downward communication flows are harmed.
Grapevines have increased as information has increased.
Productivity is being negatively impacted.
Upward communication flows are not as effective.
Channel richness becomes ineffective.
Which of the following is an example of routine communication?
Identification and discussion of current problems with the boss
Suggestion boxes
Employee attitude surveys
Email reminder of monthly accounting deadlines
Peer evaluation of job performance
Which of the following channels of information is highest in channel richness?
Telephone conversation
Online discussion groups
Voice mail
Formal reports
Memos
After reprimanding Sally, Joan detected a long period of silence. How should Joan treat this period of silence?
Minimize it
Interpret it
Disregard it
Learn from it
End it
Fred is a diligent albeit somewhat introverted employee who likes to keep to himself. He tends to communicate with his coworkers exclusively by telephone. Fred is exhibiting the characteristics of
Communication apprehension.
Channel richness.
Communication feedback.
Encoded communication.
Communication gaps.
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