CA Training Quiz 1
CA Training Quiz 1
Test your knowledge with our comprehensive CA Training Quiz! This quiz covers essential topics related to client account management and operations in a finance setting. Whether you are a seasoned professional or a newcomer, this quiz is a valuable tool to enhance your understanding.
- 12 multiple-choice questions
- Immediate feedback on your answers
- Learn the best practices in client management
How do you update an address in a relationship?
Start a workflow – update Salentica – send Schwab Address Change Form
Send an email to Netta and Finance Team to update the client’s record
Call Schwab and update Salentica
Who do you assign a trade to for a taxable account – non -taxable account?
Taxable-Advisor/ Non-taxable-Advisors
Non-Taxable -Advisor/Taxable-Trader
Taxable – Advisor/Non-taxable – trader
Taxable- Trader/Non-taxable- Trader
When do you use the available cash to invest activity?
When you receive the cash balance report
When the advisor tells you to do so
When a deposit is received
None of the above
What questions do you ask a client to personally verify their identity?
Who is their advisor & what is their current address
Date of birth & last four digits of social security number
What is their account balance
All of the above
If there is an SLOA in place at Schwab and you receive an email to move funds do you still need to call the client for verbal confirmation?
Yes
No, confirm with the Advisor
No, the email is sufficient for processing the request
Only if you do not know the client
How far in advance do you run reports for client meetings?
Same day
A day before
2 weeks in advance
2 weeks in advance, and 2 days before
If a client transfers in funds, can the advisor invest them prior to receiving an investment policy statement?
It depends
No
Yes, if the client told them in a meeting to go ahead and invest
Where would you file an application after opening a new account?
Salentica – Advisory – Application
Salentica – Advisory -Contracts
Salentica – Advisory – Other Documents
Salentica - Advisory - Accounts
What folder would you file the Investment Advisory Agreement, IPS Agreement, Client Information Form and Driver’s License/passport copies?
Salentica – Advisory – Other Documents
Salentica – Advisory – Contract
Salentica – Private Client Tab
Salentica - Advisory - Meeting Notes
What is the maximum number of client review meetings that should be scheduled for one day?
As many as you can fit within 8:30 to 5pm
Its up to the advisor
Three
Four
What do you do if you see your client has a “Move Money – Potential Failure” alert?
Send a trade request to advisor to raise cash
Call Schwab and ask them to release the funds for the money movement
Call the client and advise the funds will not be available
All of the above
What do you do if you receive an email of a funds request from a client?
Speak with the advisor to confirm if okay to process.
Process the request
Call client to confirm, verify client, process accordingly.
Call the client and leave a voicemail
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