Process Update Evaluation - Sep'22
Process Update Evaluation Quiz
Test your knowledge about the latest updates and processes at IK! This quiz is designed to assess your understanding of various scenarios and responses in the learning and support environment.
- Multiple choice questions
- Covering program details, learner support, and more
- Score yourself and enhance your learning
If a learner reaches out to get more information regarding the free weekly course at IK. What do we respond?
We upload them using CSV and share the agreement with them via Uplevel and then proceed with other queries
We share the calendly link to set up a 1:1 meeting with PA
We share the calendly link to set up a 1:1 meeting with PA and also share the information on the Sales channel
They don’t need any access to Uplevel and tell them they can directly signup for a 1:1 session with their PA via mail
An alumni reaches out to ask about the Accelerated program cohorts + Masterclass program. Where do we redirect them?
We reach out to the PA to connect with the learner and help them with the information
We inform them about the upcoming cohorts for both the programs and share their information with the PA
We inform them we do not have any Accelerated/Masterclass programs available with us at the moment, educate them about the other programs we have and arrange a call back from the PA
We inform them that we do not have any Accelerated programs started as of now and its still under work. Inform them about masterclass cohort and other programs and arrange a call back from the PA.
An existing learner reaches out and says “ I have been sick for over a month and not able to utilize the program, and would not be able to put time for the next 2 months as well, can I pause the program please?Thank you”. Choose the right response.
We tell them that they have the option to pause the program for 6 months, and they can let us know when they want to resume. We will move them to a cohort to begin from the topic he paused the program.
We inform them we cannot pause the program in between, however near his support period end date, if he still would like to extend the program, we would be happy to take up his request with our academic committee
We inform him that we cannot pause the program, and inform about his support period end date and close the ticket.
We tell them that he cannot pause the program, but as a goodwill gesture we would be happy to add 2 months to his overall support period and close the ticket.
Are we still giving the Early bird offer + 3 Year support period extension to the new learners?
Yes
No
Yes, but only to selective learners
No. We are only giving 3 year support period extension
An existing learner who has purchased only the coding pathway program reaches out to us stating he is interested in buying the System Design Pathway as well, what's the amount they will pay?
2400$ only
Since they are an existing learner, it will cost them 1199$
2000$ for all the add on programs they decide to buy
None of the above
What domain programs has the Upsurge feature been added to?
SRE/TPM/Android/Backend/EM
Early Engineering/Android/IOS/Security/Embedded Systems/SRE
TPM/Backend/EM/Data Science/Data Engineering/Fullstack/Test Engineering/Machine Learning/Frontend/Cloud
It has been enabled for all the domains
What are the optional classes available to learners in their trial week?
Sorting foundation material doubt clearing session/Sorting problem set doubt clearing/Career AMA sessions/SD doubt clearing session
Sorting foundation material doubt clearing session/Sorting problem set doubt clearing/Career AMA sessions
Sorting foundation material doubt clearing session/Sorting problem set doubt clearing/Career AMA sessions/1:1 Career coaching sessions
Option 2&3
A regular pace learner reaches out requesting access to the Career workbook? Who do we raise the request to?
We raise a request with the Career Advocate team
We inform the learner, he will only get access to the CW when his career skills classes begin
We reach out to Vikas Sharma from Career advocate team
Raise it with delivery
Who do we redirect the questions related to the recently launched ‘Amazon Masterclass program’ that commenced from 8th August 2022.
The SSA needs to respond to them and not direct them to anyone else
Redirect the tickets to Matt/Steph/Priyesh and change the ticket tag to “B2B channel”
Redirect the tickets to Matt/Steph
Redirect them to the CA team
When does the new Business Analyst Intelligence program begin, how much does it cost and what does it include?
The sales start from 29th August 2022 and the first cohort will begin from 9th October 2022 for 5900$. The learner gets 6 months support period + 15 mock interviews
The sales start on 29th September 2022 and the first cohort begins from 9th October 2022 for 5900$. The learner gets 6 months support period + 15 mock interviews
The sales start 29th August 2022 and the first cohort begins from 9th October 2022 for 5900$. The learner gets 4 months support period +6 mock interviews
The sales start 29th August 2022 and the first cohort begins from 9th November 2022 for 6900$. The learner gets 6 months support period + 9 mock interviews
A learner reaches out asking for a referral benefit since they referred a friend but forgot to share the referral link with them. What do you do?
Raise the request with the PA in the sales channel to check for their eligibility
Inform them that the referral voucher is generated automatically and without using the referral link, they are not eligible for the voucher
Ask the learner to share the details and check with Abhimanyu
Inform the learner that the referral voucher gets generated automatically and without using the referral link, they are not eligible for the voucher, however as a one time exception we request Steph to share the voucher with them.
Calculate the support period end date for Backend - End February 2022 cohort (without considering free extensions due to hiring freeze or holiday season). The Orientation is scheduled for 22nd February 2022. Last Technical Class is scheduled on 26th May 2022 and last Career Skill class is scheduled on 15th June 2022.
22nd December 2022
15th December 2022
15th November 2022
26th December 2022
The new update feature has recently been enabled for learners. A learner from Mid February 2022 is requesting access. Share the steps.
Inform them it’s enabled and can be found under the “Jobs” tab
Inform the learner the feature has only been enabled for cohorts between “Mid-March 2022 to Mid-May 2022” and is not available for their cohort
Request delivery to add it to their Uplevel
Request the tech team to add it to the learner’s Uplevel
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