Welcome To Elite Home Care

What are 2 areas in which Elite Home Care specializes?

Senior Care

Child Care

Dementia Care

Deep Cleaning

Who do you contact in regards to payroll issues?

How long do you have to complete your 2 Step PPD?

What can you wear to shifts?

Whatever is comfortable

Scrubs

Jeans and a T-shirt

Closed Toed Shoes

What hours are caregivers asked to call for NON-emergency calls?

Please list 2 examples of calls that are considered emergency calls to the office:

Please tell describe Elite Home Care's policy on cell phones:

How many unexcused absences do you get in a rolling year?

As many as needed

How much is taken out of your final check if you are terminated or quit within 90 days?

90.00

40.00

None

120.00

What will a No Call/No Show result in?

Automatic Termination

A Raise

A Promotion

No Action Will Be Taken

When calling out of a shift, what must you ALWAYS do?

Leave a message

Speak to a live person

Call the client

Get the staff member's name you called out to

It is okay to text a member of the management team when you need a day off.

Leave a message

Speak to a live person

Call the client

Get the staff member's name you called out to

It is never okay to give your personal number out to a client.

Leave a message

Speak to a live person

Call the client

Get the staff member's name you called out to

Running late to a client's home is no big deal.

Leave a message

Speak to a live person

Call the client

Get the staff member's name you called out to

What may you do in regards to lunch?

Leave the client unattended and go get food

Bring lunch with you

Have the client buy you lunch

Have the client cook for you

It is okay to take personal items, such as back packs and purses, into the client's home.

Leave the client unattended and go get food

Bring lunch with you

Have the client buy you lunch

Have the client cook for you

A caregiver may set up a Sunday-Saturday box for your client, but only if they really need you to.

Leave the client unattended and go get food

Bring lunch with you

Have the client buy you lunch

Have the client cook for you

What do you do if you have medication questions?

Call your personal doctor, he will know

Call the office

Ask your pharmacist

Go off of your personal experience

Do you report client injuries, falls, emergencies, and/or death?

Yes

Maybe

Sometimes

When do you document events that happen in the clients home?

At least once per shift

Never

Sometimes

Only if something important happens

How long do you have to call out of shifts you cannot do once the schedule is released?

How much notice does the office need in order to grant days off and/vacation?

2 Days

2 Weeks

5 Days

24 Hours

If you have trouble clocking in/out what should you do?

Nothing, the office knows you're there

Call the office

Tell the client

Leave

How do you know that a client is a CLTC client?

How do you know a client is a VA (Veterans Affairs) Client?

If the client does not have a star or the initials (VA) next to them, you will clock into:

ADL Timecard

ADL Timecard & VA

VA & Authenticare

Authenticare

How many strikes do you get when working with CLTC clients in the Authenticare system?

Staff meetings are not mandatory. You only have to come if you feel like it.

What is the maximum number of miles do you get paid for when working with a CLTC client?

As many as needed

You may transport a DSS Client anywhere they would like to go.

As many as needed

How many holidays are you asked to work?

All of them

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