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Welcome To Elite Home Care

What are 2 areas in which Elite Home Care specializes?
Senior Care
Child Care
Dementia Care
Deep Cleaning
Who do you contact in regards to payroll issues?
What is a care plan?
How long do you have to complete your 2 Step PPD?
What is the role of a caregiver?
What can you wear to shifts?
Whatever is comfortable
Scrubs
Jeans and a T-shirt
Closed Toed Shoes
What hours are caregivers asked to call for NON-emergency calls?
Please list 2 examples of calls that are considered emergency calls to the office:
Please tell describe Elite Home Care's policy on cell phones:
How many unexcused absences do you get in a rolling year?
2
4
6
As many as needed
Please describe an unexcused absence:
How much is taken out of your final check if you are terminated or quit within 90 days?
90.00
40.00
None
120.00
What will a No Call/No Show result in?
Automatic Termination
A Raise
A Promotion
No Action Will Be Taken
When calling out of a shift, what must you ALWAYS do?
Leave a message
Speak to a live person
Call the client
Get the staff member's name you called out to
It is okay to text a member of the management team when you need a day off.
Leave a message
Speak to a live person
Call the client
Get the staff member's name you called out to
It is never okay to give your personal number out to a client.
Leave a message
Speak to a live person
Call the client
Get the staff member's name you called out to
Running late to a client's home is no big deal.
Leave a message
Speak to a live person
Call the client
Get the staff member's name you called out to
Please describe HIPPA:
What may you do in regards to lunch?
Leave the client unattended and go get food
Bring lunch with you
Have the client buy you lunch
Have the client cook for you
It is okay to take personal items, such as back packs and purses, into the client's home.
Leave the client unattended and go get food
Bring lunch with you
Have the client buy you lunch
Have the client cook for you
A caregiver may set up a Sunday-Saturday box for your client, but only if they really need you to.
Leave the client unattended and go get food
Bring lunch with you
Have the client buy you lunch
Have the client cook for you
What do you do if you have medication questions?
Call your personal doctor, he will know
Call the office
Ask your pharmacist
Go off of your personal experience
Do you report client injuries, falls, emergencies, and/or death?
Yes
No
Maybe
Sometimes
When do you document events that happen in the clients home?
At least once per shift
Never
Sometimes
Only if something important happens
What day is the schedule released?
What day do you check your schedule?
How long do you have to call out of shifts you cannot do once the schedule is released?
How much notice does the office need in order to grant days off and/vacation?
2 Days
2 Weeks
5 Days
24 Hours
If you have trouble clocking in/out what should you do?
Nothing, the office knows you're there
Call the office
Tell the client
Leave
How do you know that a client is a CLTC client?
How do you know a client is a VA (Veterans Affairs) Client?
If the client does not have a star or the initials (VA) next to them, you will clock into:
ADL Timecard
ADL Timecard & VA
VA & Authenticare
Authenticare
How many strikes do you get when working with CLTC clients in the Authenticare system?
2
4
6
8
Staff meetings are not mandatory. You only have to come if you feel like it.
2
4
6
8
What is the maximum number of miles do you get paid for when working with a CLTC client?
5
10
20
As many as needed
You may transport a DSS Client anywhere they would like to go.
5
10
20
As many as needed
How do you know a client is a DSS client?
Please list at least 3 terminable offenses:
How many holidays are you asked to work?
1
2
4
All of them
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