Understanding Ticket Types

A professional-looking collage of IT support scenarios like login issues, equipment malfun<wbr>ctions, and software problems, showcasing an office environment with people collaborating on resolving technical issues.

Understanding Ticket Types Quiz

Test your knowledge on categorizing IT support tickets with our engaging quiz! This quiz consists of six multiple-choice questions designed to assess your understanding of various ticket types and scenarios commonly faced in IT support.

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6 Questions2 MinutesCreated by CategorizingTicket3

IT-001: Boxer writes in that they are unable to sign into Okta successfully. What would you categorize this issue as?

Access

Account

General Request

General Problem

IT-002: Boxer reports their machine wont power on. They have tried multiple chargers and issue persists. What would you categorize this issue as?

General Problem: Laptop, Mobile, & Equipment

Equipment

System Change

Laptop Upgrade

IT-003: Newly onboarded Boxer submits a request for IA access. What would you categorize this issue as?

General Request

App Problem

Access

General Question

IT-004: Manager reports JIRA is not loading and if it does the application very slow. She is asking for a quick resolution or workaround. What would you categorize this issue as?

System Change

General Problem

Software

App Problem

IT-005: Boxer flags that conference room is not able to connect to Zoom. They have an important meeting coming up and need this fixed asap. What would you categorize this issue as?

Equipment

General Problem: Conference Room Trouble

General Problem: Teleconferencing Trouble

General Request

Understanding Ticket Types

Understanding Ticket Types Quiz

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