Understanding Ticket Types
Understanding Ticket Types Quiz
Test your knowledge on categorizing IT support tickets with our engaging quiz! This quiz consists of six multiple-choice questions designed to assess your understanding of various ticket types and scenarios commonly faced in IT support.
- Learn to efficiently categorize issues
- Improve your IT support skills
- Receive instant feedback on your answers
IT-001: Boxer writes in that they are unable to sign into Okta successfully. What would you categorize this issue as?
Access
Account
General Request
General Problem
IT-002: Boxer reports their machine wont power on. They have tried multiple chargers and issue persists. What would you categorize this issue as?
General Problem: Laptop, Mobile, & Equipment
Equipment
System Change
Laptop Upgrade
IT-003: Newly onboarded Boxer submits a request for IA access. What would you categorize this issue as?
General Request
App Problem
Access
General Question
IT-004: Manager reports JIRA is not loading and if it does the application very slow. She is asking for a quick resolution or workaround. What would you categorize this issue as?
System Change
General Problem
Software
App Problem
IT-005: Boxer flags that conference room is not able to connect to Zoom. They have an important meeting coming up and need this fixed asap. What would you categorize this issue as?
Equipment
General Problem: Conference Room Trouble
General Problem: Teleconferencing Trouble
General Request
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