Out of Network Provider Awareness Quiz
Out of Network Provider Awareness Quiz
Test your knowledge on key practices for contacting out of network providers and managing roadside assistance policies. This quiz will help you understand the essential procedures and information needed to provide excellent customer support.
- Learn about important questions to ask providers
- Understand the limits of roadside policies
- Get familiar with the process of issuing Uber credits
What are the first 3 things you need to ask when contacting out of network providers?
Price
ETA
If they take credit card payments over the phone
Experience dealing with Tesla
How can you provide the P-Card to out of network providers?
E-mail
Phone
Both
What situation is NOT covered under Roadside Policy
Out of range
Lockouts
Accidents, collisions, objects striking the vehicle, damage caused by road fixtures.
Flat tire
From what amount do you need to seek supervisor approval before issuing Uber Credits?
$80
$100
$130
How do we issue an Uber credit for the customer?
On TCC
On the Tesla- Uber App
What is the most important thing(s) to do after sharing the P-card number with the out of network provider?
Fill out the P-card expense tracker
Update the ETA
Ask provider to email/fax the receipt to RoadsideAdminNA@tesla.com or faxed to 510-284-3744
When would you schedule a tow under "Future job"
Vehicle is at home and customer does not need to use it right away.
Vehicle is blocking traffic
Vehicle is at a public parking lot that closes soon.
What type of customer identification is needed to assist RS customers?
FULL VERIFICATION
NAME, VIN AND EMAIL
Where can you find the Tow Map log in credentials?
Mtl Call center- Important Info Channel
Tesla Customer Support NA
Both
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