Escalations - Sportsbook Training
Master Your Escalation Skills in Sportsbook!
Test your knowledge of the escalation processes in our sportsbook environment with this engaging quiz! Perfect for training new employees or refreshing seasoned staff.
- 10 thought-provoking questions
- Multiple choice format
- Score and learn as you go
How many different ways of Escalations do we have?
3
1
4
5
Where to escalate: Customer has a general question about a specific sports rule?
Kambi
Sportsbook Escalation MT group
Sportsbook CS Email
We don't offer this service
Where to escalate: Bet settlement is wrong! Customer sent evidance!
Kambi
Sportsbook Escalation MT group
Sportsbook CS Email
Nothing we can do!
Customer is not happy with the decision of Kambi! He wants us to check again!
Kambi
Sportsbook Escalation MT group
Sportsbook CS Email
No chance
Where to escalate: Customer placed a system bet and he claims to have a winning bet!
Kambi
Sportsbook Escalation MT group
Sportsbook CS Email
Decline the double check
First thing to do? Customer doesn't agree with the result on his bet!
Check Flashscore/Livescore
Escalate to Kambi
Escalate to SB Teams group
Ask your Teamleader for the results
Which information MUST bet included in a Sportsbook escalation?
Bet amount, Total odds, Total win
Which sports, customer status & country
User ID, Coupon ID & issue
User ID & issue
Customer made his 1st bet. Instead of €10 bet, he typed €1000 as stake. We will cancel his bet!
True
False
Customer is a High Value Player. He had Cash-out problems with his bet. What can we give him as a Goodwill?
His total winnings
Refund stake
Freebet
Nothing at all
Who will win the Champions league this year?
Real Madrid
Bayern Munih
Manchester City
Napoli
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