HCA Orientation Quiz

Name the 5 components of the Balanced Care Method

Balance diet, plenty water, 10 hours of sleep, smiles, games

Discipline, encouragement, courtesy, security, privacy

Healthy diet, physical activity, sharp minds, social ties, calmness and purpose

What phone should you use to clock in and out?

Your cell phone

Client's house phone

Client's cell phone

Which of the following should not be shared with a client?

Your personal information such as your phone number

If you are quitting or going on vacation

Personal problems

Earnings and financial status

What would you do if there is any medication errors or concerns?

Call 911

Ignore it and let the family deal with it

Call HCA office immediately and write an incident report

Select situations when you would need to call your case manager immediately

A problem with medication or change in clients condition

Conflict with the client or family member

If there is any concern regarding care

What should you do if you are running late for your shift?

Ignore office calls since you are on your way anyway

Phone client or client's family directly

Phone HCA office 15 minutes before your shift starts

What is the only phone number to call HCA during and after office hours?

When is the best time to call if you are calling in sick?

Before you go to bed

1 hour before your shift starts

As soon as you feel sick, preferably during office hours

What is HCA protocol to request vacation or time off?

Phone office and inform scheduler

Submit the vacation request for to your Case Manager for approval as follows: 1 week in advance for 1 day off, for 2 days or more, 2 weeks in advance.

Send an email to HR

As per our " Non-solicitation agreement"

Caregivers are not allowed to offer private services to our clients

Clients can hire HCA caregivers privately

Caregivers should report if a HCA client offers to hire them privately

If you are assigned to a new client you are not allowed to take vacation within 3 months

True

False

If you need to give up a client you should

Put it in writing and give a minimum of 2 week notice

Just call the office and inform scheduler

Tell client that he lives to far and you are not able to continue providing service

If the client is trying to arrange a schedule directly with you, you should

Take a note and agree to the changes

Ask client to call HCA to do any schedule changes

Phone client's family to confirm

How many warnings do you get before termination?

3 verbal warnings and one written warning

None if the violation is extreme in nature

1 verbal and 1 written warning

Clear Care shift reminders should

Be read and review but not answered

Answer to all of them

Use Cleare Care shift reminders to email your Case Manager

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