Coffee Master Quiz

Which of these Grande takeaway drinks gets a sleeve?

Americano

Flat white

Hot Chocolate

Latte

How many pumps of vanilla syrup go into a Venti Blonde Roast Vanilla Latte?

How many swirls of drizzle does a Caramel Coffee Frappuccino get?

Which of the following shows the correct order of beverage routine?

Milk, Shots, Flavour, Finish, Connect

Shots, Flavour, Finish, Connect

Syrup, Shots, Milk, Finish

Connect, Milk, Flavour, Shots, Finish

What is the correct way to call out a beverage at the hand off point?

Name then drink

Drink then name

Name only

Drink only

What is the beverage routine for a Chai Tea Cream Frappuccino?

Milk, Chai, Ice, Base, Blend, Cream, Cinnamon Sprinkles

Chai, Milk, Base, Ice, Blend, Cream

Milk, Chai, Ice, Base, Blend, Cream

Milk, Chai, Ice, Coffee Base, Blend, Cinnamon Sprinkles

The sip hole on a take away lid should line up with

The siren logo

The cup seam

The drink order

The customers name

What is the correct range for a good quality shot

10-15 seconds

15-20 seconds

18-24 seconds

20-26 seconds

How do you know your shots are calibrated to a high standard?

There will be a star on the screen

The machine will alert you when the shots aren’t correctv

Which drinks should be made extra hot as standard (mastrena 1)

Cappuccino

Drinks with thick creams and bases

Chai latte

How do you make up vegan whip

8 pumps vanilla, 2 vegan whip cartons, seal and use isi canister

4 pumps vanilla, shake, insert isi canister and charge it

Who should you contact to report a fault with your coffee machine

UCC (united coffee company) and ops lead for a po number

NCR

Your ops manager

Your store manager

How do you calibrate your milk jug temperature probe?

Ask a manager

Whack it

Put it in cold water and ice and manually adjust to 0

Put the digital and manual probes in ice and ensure both reach 0

How do you soak the steam wand

In a venti hot takeaway cup

In a grande cold cup

In a venti sit in mug

In a stainless steel jug

How do you clean the hopper

Put through dishwasher and let air dry

Wipe with blue roll only

Spray inside with sanitiser and wipe dry

Spray inside with glass cleaner and wipe dry

How many times a day must a cleaning cycle be completed on each coffee machine

1(mastrena 2)

3(mastrena 1)

What is the customer service commitment

We promise to try our best

I’ll always be on time for my shift

Love your beverage or let us know, we’ll make it right

Make every moment right

Which county is considered the birthplace if coffee

Kenya

Brazil

Ethioia

Rwanda

There are many types of commercially grown coffee, Starbucks use

Arabica

Robusta

Arabica and robusta

What does C.A.F.E practices stand for

Coffee and farmer equity practices

Coffee all for everyone practices

Coffee arabica fair trade equality practices

Come and farm Ethiopia practices

Since 2016 how much of our coffee is ethically sourced

89%

100%

99%

79%

Starbucks have 10 farmer support centers where are they located?

Costa Rica, Guatemala, Rwanda, Indonesia, Mexico, China, Tanzania, Ethiopia, Columbia, Brazil

What are the five pillars of customer service?

Say hello, ask customer names, upsell on till, smile, say thank you

Smile, offer a friendly greeting, learn customers names and orders, assume the best in others, say thank you

What temperature should a kids beverage be served at?

How should a babyccino be served

Extra hot in short cup

Kids temp in short cup

Kids temp in espresso cup

Extra hot in tall cup

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