Salesforce

Where can we change our Salesforce signature?
View profile>My personal Information>Personal information
View profile>My personal Information>Advance user details
View profile>Display&Layout>Customize my pages
View profile>Email>My Email Settings
Where can we edit the main subject of the Salesforce case?
Edit at Email Information
Edit at Profile
Edit at Email Settings
Edit at Email Status
How to filter and go in other owner queue and create clone?
Click filter> At Filter by Owner: Select All cases> At Status: Select not equal to> At Owner name: Select Owner Name> Select Equals> Key in owner name at Value
Click filter> At Filter by Owner: Select All cases> At Status: Select not equal to> At Owner name: Select Customer Name> Select Equals> Key in owner name at Value
Click filter> At Filter by Owner: Select All cases> At Status: Select not equal to> At Owner name: Select Owner Name> Select Less than> Key in owner name at Value
Click filter> At Filter by Owner: Select All cases> At Status: Select not equal to> At Owner name: Select Primary Issue>Select Less than> Key in owner name at Value
Where can we see recent view case?
My Cases
My Open Cases
Recently viewed
APAC_MY_PCC
Which one is queue for NXP cases?
APAC_MY_PCC_NXP
APAC_MY_DedicatedCustomerCare
APAC_MY_PCC_KEYSIGHT
APAC_MY_PCC
Where we can see the time remaining for the Salesforce case?
Email Information
Milestone
Email Settings
Email Status
Within how many hour we need to reply email in Salesforce for mypcc queue before it's get escalated?
2 hour
2.5 hour
4 hour
3 hour
What colour is the SLA status icon when the Salesforce case escalated?
Blue
Yellow
Red
Green
Which one is PCC Salesforce email address for external communication?
pcc-my@corp.ds.fedex.com
Mypcc@fedex.com
Which one is DCC Salesforce email address for external communication?
mydedicatedcustomercare@fedex.com
Apacmydedicatedcustomercare@fedex.com
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