CS KNOWLEDGE SKILL TEST
CS Knowledge Skill Test
Test your knowledge and skills in customer service and order management with our engaging quiz. This is an excellent way to assess your understanding of key concepts and processes necessary for success in a customer-centric environment.
Answer multiple-choice questions covering topics such as:
- Order statuses
- Commission rates
- Dispute resolution
- Customer engagement
What status shows on BOB when a seller confirms dispatch of an order?
PENDING DELIVERY
PENDING DELIVERY CONFIRM BUYER
CONTACT CUSTOMER ASSESS DELIVERY
Once an order is validated, what status does it show on BOB?
PENDING DISPATCH SELLER
PENDING DISPATCH
PENDING DELIVERY TIMEOUT BUYER
When an order in Pending delivery confirm buyer is cancelled, what status shows on BOB?
CLOSED
CANCELLED
FAILED DELIVERY
What commission is charged on Mobile products for sellers?
7.5%
3%
12.5%
What status shows on the buyer’s dashboard at delivery confirmation?
CONFIRM RECEPTION
CONFIRM DELIVERED
CONFIRM BUYER RECEIPT
When a buyer’s order is finally closed, where can you find it on the buyer’s dashboard?
BUYER HISTORY
PURCHASE HISTORY
PENDING HISTORY
Where on the seller’s dashboard can you find his pending orders?
MY SALES
MY ORDERS
SELLER CENTER
What is process of resolving a dispute ticket? (1) Call the buyer(2) Confirm the issues with the product (3) validate the buyer’s request (4) Confirm the return policy period on that product. Arrange in the order of process.
1,2,3,4
1,3,4,2
4,1,2,3
When you create a child ticket on Zendesk, you close the parent ticket immediately.
TRUE
FALSE
When you create a child ticket, requester in this case get to see all respond on that ticket.
TRUE
FALSE
A customer has sent five emails with the same content, how would you resolve this?
Close four ticket and reply one
Reply to all ticket one after the other
Merge all into one ticket and reply
In your closing remark the name of the customer can be ignored?
TRUE
FALSE
You are meant to put a customer on hold for not more than 15 seconds?
TRUE
FALSE
Which of this is not a return policy duration?
3 DAYS
5 DAYS
7 DAYS
What does SKU stands for?
Store Keeping unit
State keeping unit
Source Keeping unit
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