JYUS

What is the time frame for normal mail in returns?
2-4 weeks
4-6 weeks
2-3 weeks
The customer will need to contact us back so we can process their return
Per QA, what time frame should we advise for a customer to receive their online return label?
1-2 business days
within the hour
30 minutes
3-5 business days
A customer places an order on Friday before 10 AM CT with NDA. When should the customer receive their order?
Saturday
Monday
Tuesday
Sunday
An order has been released to store and a label has been created, but when you go to track the order, you see FedEx hasn't picked the order up. It's been 3 business days. What escl would you need to submit?
Tracer
FOI
Gen ed
Nothing-the order is within time frame
If a customer's web order has been cancelled and they used a normal debit/credit card, what is the time frame for the pending authorization to fall off?
1-2 business days
5-7 business days
3-5 business days
They will need to contact their bank for that information
Per QA, what is required for chats that deal with an order status?
Phone number
Email address
Order number
Verify shipping address
An order has been in FedEx's possession but there has been no updates in over 3 business days. What escl would you need to submit?
FOI
Gen Ed
Tracer
Nothing-the order is still within time frame
In addition to verifying order info and missing items for an LPI, what else is required per QA?
Email address, phone number, shipping address
Email address and order number
Nothing-verifying order number and billing address is enough
Phone number and order number
A customer places an order on Tuesday after 10 AM CT with NDA. When should the customer receive their order?
Friday
Thursday
Wednesday
Monday
A customer needs a return label for an in store purchase. What is the time frame for them to receive their label?
Within the hour
3-5 business days
1-2 business days
30 minutes
An order states it's status is warehouse to store. What is the time frame for the processing and shipping?
7-10 business days
3-5 business days
10-15 business days
10-14 business days
0
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