Top Issues Spanish Market

User have 4 premium plans and wants a refund in the last premium plan purchase. User enters the chat only asking for the refund and seems very worry about the refund. But have multiple sites. How you proceed in this case?

I will be empathetic and just provide the refund asked for the user.

After checking UM and notice the user have multiple PP, I will apply roadmapping at the start, leaving room for additional topics after processing the refund.

I will ask powerful questions to the user, asking why is cancelling? After, I will proceed with the refund and saying goodbye to the user.

I will go direct to solve the issue of the user, as is a refund no need to apply suggestions.

User was charge for the VAT on Tenerife. User is upset as this is not supposed to be charge. User have a beautiful site. How you proceed?

As refund is applicable I will be empathetic with the user, explain how we're going to proceed and as the refund is possible, I will apply roadmapping and prepare my suggestion when on hold/waiting time.

I will make the refund and at the end of the chat I will provide a suggestion very quick before the user left.

As user is upset is not way I´m applying suggestions.

{"name":"Top Issues Spanish Market", "url":"https://www.quiz-maker.com/QPREVIEW","txt":"User have 4 premium plans and wants a refund in the last premium plan purchase. User enters the chat only asking for the refund and seems very worry about the refund. But have multiple sites. How you proceed in this case?, User was charge for the VAT on Tenerife. User is upset as this is not supposed to be charge. User have a beautiful site. How you proceed?","img":"https://www.quiz-maker.com/3012/images/ogquiz.png"}