Quiz 5
Benchmarking Excellence Quiz
Test your knowledge on benchmarking metrics and their application in project management with this engaging quiz! Whether you're a novice or a seasoned professional, you'll find valuable insights as you explore the various aspects of effectiveness, efficiency, and performance measurement.
- 16 thought-provoking questions
- Assess your understanding of key concepts
- Enhance your skills in benchmarking studies
Which one is NOT a criterion we need to compare our metrics against:
Completeness
Review against the Project Charter
Availability and consistency of data
Review against the project proposal
Which one is FALSE:
Effectiveness and efficiency measures are often in conflict
It is often effectiveness that gets measured
'hiring the right person for a job' is an example of the effectiveness measure
Efficiency can be described as 'doing things right'
Which one is FALSE:
Once the data have been collected, one of the first tasks is to validate it to ensure that it is correct, complete and in the correct units
It is often possible to boost short-term performance by sacrificing long-term performance; hence, it is preferable to have a mix of short-term and long-term metrics in thebenchmarking study
downstream metrics are often referred to as lead metrics
An external metric is a metric by which people outside an organization measure its performance
Which one is NOT a method for identifying the optimal number of metrics in the study:
Reviewing the scope of the study
Benchmarking at high levels
Following the Pareto rule
Asking your supervisor
Which one is an issue to consider when sharing cost data:
Legal restrictions (laws such as the Treaty of Rome and Anti-Trust in the USA)
exchange rate volatility and inflation
Differences in accounting practices
All of the above
When developing operational definitions, benchmarking participants should
Be as specific and focused as possible and provide a clear definition
Itemize what is included and excluded
Provide examples
All of the above
The project plan outlines resource requirements, tasks, timescales and project deliverables.
True
False
What is true about upstream metrics:
a) they represent the cause
B) they are often called lead metrics
Both a) and b)
A smoke screen usually masks a fear that the objector may in some way be disadvantaged by the benchmarking study
True
False
The first step in contacting a potential participant is
To identify the right person to contact
To send an invitation pack
To agree to attend an inaugural meeting
None of the above
Which one is NOT the focus of the first meeting:
Building relationships
Finalizing metrics
Reviewing common ground
Mapping the general course of the projec
Between-meeting activities include
Personal contact with participants
Prompt issuing of minutes
Regular progress and status reports
All of the above
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