Oncall 101 quiz

Create an image depicting a tech professional engaged in incident response, surrounded by digital tools and alert notifications, in a modern office setting, emphasizing teamwork and problem-solving.

Oncall 101 Quiz

Welcome to the Oncall 101 Quiz! Designed to test your knowledge and understanding of incident response processes and best practices, this quiz is perfect for both new and experienced oncall engineers. Whether you're looking to sharpen your skills or refresh your knowledge, this engaging quiz will challenge you.

Assess your incident management skills
Learn about best practices in oncall responsibilities
Improve your readiness for real-world scenarios

14 Questions4 MinutesCreated by ResoluteEngineer147

What are the main responsibilities for primary oncallers?

When should I create an incident?

Customer facing issue to all customers

Customer facing issue to a subset of customers

Internal user facing issue: such as broken admin tool

Transient deployment failure due to broken tests etc

Right after I got paged

What are the most common causes of systemic failure

What are the best practices to mitigate a regression issue that happens after a deployment

During the incident, what to do if it's a domain you are not familiar with?

Look up go/ownership

Page other team's oncallers if you need help or its relevant to their team's area

Deepdive into that domain and figure it out

What should oncaller do after an incident is declared

Involve the right folks

Provide a tldr and context in incident channel

Silently investigate the root cause by yourself

Involve CH team and #incident-comms-on-call if it's end user facing issue

Provide incremental update of steps to mitigation/resolution

Go grocery shopping

What should oncaller do after an incident is resolved

Archive the incident channel

Facilitate authoring postmortem, scheduling

Go grocery shopping

Summarize the lessons learned and share with the team

Turn off the laptop and cellphone

What to do if you think the playbook in alert message isn't helpful?

Update the playbook

Remove the playbook

Reply to the alert message with your findings

Communicate with the team and reach consensus on alert adjustment

Mute the alert

What to do if you think the alert is too noisy?

Delete the alert

Increase the alert threshold

Ignore the alert and let it fire

Work on short-term/long-term plan and adjust the alert rule to reduce the noise because alert noise leads to ignoring alerts

What to do when your oncall rotation ends

Document things in go/oncall-handoff

Run the weekly oncall handoff meeting

Unwind, reflect on how the shift impacted your anxiety levels and improve it

Call out things that next oncaller need to follow up

Oncall 101 quiz

Oncall 101 Quiz

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