Pop quiz
Incident Management Proficiency Quiz
Test your knowledge on incident management procedures and best practices with this quick quiz. Answer the questions to see how well you understand key protocols and guidelines in handling technical incidents.
- 5 Multiple Choice Questions
- Instant Feedback on Your Answers
- Improve Your Incident Management Skills
E-note required duo to P1 incident what you need to do first?
Gather information form the requester and create a major incident ticket In ITHelp
Call shift leader or team Manager immediately
Wait 10 mins to check if the issue was resolved
Explain that the procedure was changed and might take time to send the E-note
When we can use P3P status on ServiceNow?
We need someone’s assistance in order to complete our treatment
Someone is taking care of it but he isn’t a process user in ServiceNow
User indicated he is OOO for x>1 weeks
I'm working on different time zone from the user time zone
I have too many tickets on WIP
What is the AUI SLA for Redmine tickets?
The same as other tickets
There is no SLA for Redmine tickets before closing.
We can close the ticket if no answer after 3 attempts
If no answer after first attempt we can close the ticket
On every alert receive on LABS equipment we need to contact:
Almog Azulay and Max immediately
Send an email to Doron Sayag
It depens on the Lab owner and Lab site
We need to check the procedure first
Virus alert was received on user end before the user moved to NVA image
No need to do scans or to block the user
Scans is need although he was moved to NVA image since the virus might be on one of the file he move to the new image
No need to block the user from the beggaring
Ask the user to run SentinelOne scan anyway
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