Contact Center Quiz May - 2023
Contact Center Knowledge Quiz
Test your knowledge about the rules and requirements related to opening traffic files and driving qualifications in the UAE with our comprehensive quiz!
Get ready to answer questions including:
- Eligibility criteria for license conversions
- Requirements for instructors and students
- Fees associated with retesting
A customer is 20 years old, holds an Ajman driver visa and have a company branch in Dubai. What will be the documents required to open the HVB file?
1. Original Emirates ID or a digital copy of the latest Emirates ID from the ICA app 2. A copy of a valid visa issued in Dubai 3. Eye test report (before RTA file opening). 4. A commercial license permit is required if the designation on the visa is 'Driver'** 5. A medical fitness report is required. 6. Need a trade license copy of Both branches or Tenancy agreement under customer name.
Not eligible to open the file
1. Original Emirates ID or a digital copy of the latest Emirates ID from the ICA app 2. A copy of a valid visa issued in Dubai 3. Eye test report (before RTA file opening). 4. A commercial license permit is required if the designation on the visa is 'Driver'** 5. A medical fitness report is required.
Do the 8 lectures are mandatory for Golden Chance students, in case he/she fails the RTA Theory test?
Required
Not Required
If a Customer has already opened the traffic file and failed the RTA theory test, he can transfer the file from another school & re-register with us for a Golden chance!
True
False
The people of determination students want to take Training and Tests from the AL Quoz Center; is it possible?
No
Yes
A 'K' course student would like to book his Highway training classes. The request should be sent to the?
Night Training only.
Day Training
None of above
A US National holding an expired license from the US since 2015, would like to convert his license to UAE, can he?
Yes, directly with RTA.
No, will have to registered for Direct test course.
None
If a Golden Chance course student fails his/her RTA Theory test, what is the fee applicable to reappearing for the RTA Theory test?
Instant Theory test fee AED490
Knowledge Test fee AED290
An Israeli national holds a valid home country Heavy Bus license, and would like to convert it to a UAE license. What is the procedure?
Visit any nearest RTA Centre with the following documents: Emirates ID, Original license, Eye test
He need to register for the direct test course
Will have to register for Normal course.
What are the per-hour charges, if a Golden Chance course student wants additional training hours before his Road test?
AED210+5%VAT
AED140+5%VAT
AED190+5%VAT
The customer has a valid Malta license; is he eligible for the Golden Chance course?
Yes
No, he will register for the Direct Test Course.
Will have to register for Normal course.
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