Domain Quiz

A measure of the degree to which a product or service meets the customer's expectations.
CSAT
FCR
AHT
POS
Management tool that can be used to gauge the loyalty of a firm's customer relationships.
CSAT
FCR
NPS
AHT
Future of communication, a countless array of internet based tools and platforms that increase and enhance the sharing of information.
Webchat
Social Media
Mutual Funds
Database Management
Very Satisfied
Satisfied
Neutral
Disatisfied
Very Disatisfied
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