Customer Success Friday Quiz
Quiz on Customer Success
Test your knowledge of Customer Success with our engaging quiz! Whether you're a seasoned professional or just starting out, this quiz is designed to help you learn more about customer retention strategies and key metrics in the field.
Take part in the quiz and discover:
- Fundamental concepts of Customer Success
- Key metrics used in the industry
- Strategies for enhancing customer satisfaction
Which company famously spearheaded the Customer Success function?
Microsoft
Salesforce
SAP
Hubspot
What does CSM stand for?
Customer Success Manager
Cucumber Sandwich Maker
Customer Servant Machine
Cumberland Sausage Maker
What % of businesses cite customer retention as their biggest obstacle?
21%
41%
61%
81%
What CSM strategy takes the form of a single survey question asking respondents to rate the likelihood that they would recommend a company
CSAT
NPS
Questionnaire
CES
What point score is NPS measured on?
2
5
7
10
Which function should Customer Success work closest with?
Sales
Product
Support
All
What name is given to the metric that measures the likelihood of achieving your definition of success at some point in the future
Lagging indicator
Leading indicator
According to general industry consensus, how many positive customer experiences does it generally take to outweigh a bad one?
2
4
6
8
What acronym is used to describe new business leads, generated by referrals from existing customers?
CMQL's
CRQL's
CSQL's
CTQL's
What does the S in CSAT stand for?
Survery
Success
Satisfaction
Service
What does MRR stand for?
Mainly recurring revenue
Monthly repeat revenue
Manual revenue recurring
Monthly recurring revenue
Which of these food products is created through a method that is also a negative outcome of an account?
Bread
Butter
Jam
Honey
Which of the below presents a high risk of churn within an account?
A karen of a stakeholder
Low adoption
Lack of deliverability
Negative views of a product
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