New Feature Guide Quiz (3/30) + Maintenance Quiz (3/31 - 4/6)
What can you tell from this?
That the client has already had their first 10 minutes for free and are now in a PPM session at $2.75 per minute
That the client is currently using their 10 free minutes and after will be paying $2.75 per minute
The coach doesn't need to ask clients for their email because the system asks them automatically
True
False
When should you ask a client for their email?
After you end the coaching session
After you paused the session and before Ending it
At the start of the coaching session
For a phone user, after getting their CC info, what should the coach do?
Start the coaching session
Tell the new client that by beginning a coaching session they consent to the terms of service and private policy
Ask for their email address
What commands/scripts do you need to use when hosting a missed call?
//missed
/expectcall + //missed
/getphone
//expectcall
What should the coach say/do when taking over a consultation that took a while to respond (for whatever reason)
Host the room, catch up real quick, and continue responding to what the user said
Apologize for the delay and ask for one moment (and use this moment to catch up real quick)
If you host a room but don't say anything because you're busy, its okay because you are busy
True
False
To enter in a phone users CC info, what should you click to enter the information in?
The Credit card button
The Hearts button and click "New Client Trial"
If a phone user wants to pay with paypal, what command should you use to send them onto the site and to the payment wizard?
/pitch
/magiclink
/get payment
Where can a client find their session history?
In "Settings" in the User Menu
In "Get Coaching" in the User Menu
In "Success Bundles" in the User Menu
If you need to pass a client to another coach (before starting the session) what would be the best way to do it?
By using Moncia to tell them that the original coach is not available
By telling the client that you (the coach) want to transfer them to another great coach
If a user responds "no" to having suicidal thoughts and you want to send them the crisis agreement, what would that command look like?
If a room of a client knocks for you but you're busy with a consultation, its okay to toss the client room
True
False
If a client said something before you hosted the room, its okay to ignore it and ask the client what help they need
True
False
Which takes priority?
Phone Consultations
On-site Consultations
There is no priority
If you need to adjust the timer by 5 minutes (adding 5 minutes) because you forgot to start the timer, what would that command look like? Please type it as you would on the site
How many personalized questions should Amber ask in an online consultation
3 personalized questions
2 personalized questions
1 personalized question
As many questions as you need to get a good sense of what to put in the ME message
How many personalized questions should a coach ask over the phone?
1 personalized question
2 personalized questions
3 personalized questions
You shouldn't ask personalized questions on phone consultations
Where can a coach find a clients receipt?
In Chat room
In Account Settings
In Session History
Do you think these quizzes are helpful?
Yes
No
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