Chats
Customer Support Chat Mastery Quiz
Test your knowledge on customer support chat protocols and procedures with our engaging quiz! This opportunity will enhance your understanding of customer interaction and help you improve your QA score.
Key features of the quiz include:
- 12 insightful questions
- Multiple choice and true/false formats
- Boost your customer service skills
How many grammar mistakes can you make before it counts against your QA score?
6
4
3
5
How much time are you given to respond to the first inquiry on a chat?
30 seconds
120 seconds
80 seconds
60 seconds
How many times must you respond to a chat that is silence before you can disconnect?
1
5
3
7
How many seconds do you have to respond to the customer when the interaction is in process?
180 seconds
120 seconds
30 seconds
60 seconds
True or False Can you make additional payments?
True
False
True or False Can you give refund information?
True
Fl
True or False You can update method of payment.
True
False
True or False You can provide EPO options, B/O options , and SAC options.
True
False
True or False You can recalculate payments.
True
False
True or False You can remove active method of payment?
True
False
True or False You can negotiate past due balance.
True
False
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