Training Quiz

A vibrant and friendly scene showing two people engaging in conversation with visible signs of empathy and understanding, such as body language mirroring and positive facial expressions, in a cozy coffee shop setting.

Build Your Rapport Skills Quiz

Test your knowledge about rapport building and enhance your communication skills with our fun and engaging quiz! Understanding how to develop trust and empathy in conversations is crucial to creating lasting connections.

  • 10 Informative Questions
  • Learn Tips and Techniques
  • Improve Your Interpersonal Skills
10 Questions2 MinutesCreated by ConnectingHeart354
1. _____ is the process of developing a relationship built on trust, mutual understanding, and shared empathy with a desire to meet one another's needs and interest.
Rapport Building
Friendship
Business Communication
Conversationalist
2. Which of the following helps build rapport:
Matching and Mirroring
Talking about yourself
Talking more than listening
None of the above
3. What is the purpose of Mirroring?
Looking like the other person
Getting into rhythm with the other person on as many levels as possible
Imitating the others’ actions
. None of the above
4. What are three things we share with the lead?
Mutual Attentiveness
Laughter
Common sense
Positivity
Goals & aspirations
Coordination
5. If a lead says I am interested in Cosmetology, what is the best rapport building below.
Great! Do you watch YouTube to learn
Great! Have you ever tried practicing on doing nails, makeup or hair?
Do you know what is the difference between COS and Manicurist?
Have you ever tried practicing on doing your own skin care routines at home and your makeup?
6. If a lead says I have been interested for 6 years now, my kids are all grown up, it's time for me. What is the best rapport building below?
Oh! You have big kids, I didn't know.
I have 6 kids too, so I know how that is. You have to put them first before you can do you again.
That is so true. How old are your kids now? It's good to know you still kept that interest after so many years.
I am pregnant with twins. I will be in your show some day.
7. Rapport is something you can create by yourself.
True
False
8. It's hard to establish rapport with someone who wants to talk only about herself. So what should you do?
Try to balance the conversation
Don't be too honest and try to keep the conversation flowing
Talk about the time you got stuck in traffic.
Be humble and apologize
9. Laughter is a great tool for building rapport
True
False
10. What are the six steps to stimulate rapport
Be Empathic
Improve a relationship
Find common Ground
Be positive
Relax and Listen
Authenticity
Mirror and Match
Remember their name
Remember the Basics
Check your appearance.
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