Clarks Recap
Clarks Recap Quiz
Test your knowledge of the Clarks Ordering System with our engaging quiz! From payment transactions to shoe sizes, this quiz covers key topics that every Clarks front-line staff should know.
Key Features:
- Multiple choice questions
- Detailed scenarios to challenge your understanding
- Perfect for staff training and refreshing your knowledge
What is the name of the Canda Ordering system ?
Shopify
Shopcan
Shopife
Canada ASM
Where would you check USA payment transactions
Ingenico
CyberPayments
Worldpay
CyberSource
Select all of the information you could take as data protection
Phone Number
Tracking Number
Email
Full Name
Billing Address
Post Code/Zip Code
First Line of Address
Shoes Ordered
If a customer has a faulty shoe that is over 6 months old. What is the first thing we should recommend?
Return the shoe back to our warehouse
Process a full refund
Head to store with shoe and speak with manager
Send some new shoes ro customer
If a USA customer is stating they haven't received their order for the 4th time what would you suggest to them ?
Send a free replacement order
Check with Fedex where the order is
Process a full refund
Ask them to raise a police report
What is the cut-off for next-day delivery? (UK)
2pm
7pm
8pm
6pm
When giving a parent/gaurdian a child's shoe size what should we call it ?
Actual Size
Current Size
Recommend Size
Best Size
TPoint - Where can you find the Knowledge base?
In top left corner
In bottom right corner (Picture of Genie)
In top right corner
It will automatically pop up
Where can you find details of the customer's Order?
ASM
Range Tracker
Hybris (Back Office)
Name the type of shoe for Wobblers and Confident?
Pre walkers
Walkers
Kids
Babies
What is the special twin or multiple child discount we offer?
Twins/Triples
TwinsTwist
TwinsTrust
TripletsTrust
Do Clarks offer a repair service?
No
Yes
TPoint-What do you need to do as soon as launch Agent Area?
Login to tPoint
Login to Microsip
Login to Agent area
What is the rule for the Odd shoe scheme?
THE SCHEME IS APPLICABLE WHEN THERE IS MORE THAN 1½ SHOE SIZES DIFFERENCE
THE SCHEME IS APPLICABLE WHEN THERE IS MORE THAN 2½ SHOE SIZES DIFFERENCE
THE SCHEME IS APPLICABLE WHEN THERE IS MORE THAN 1 SHOE SIZES DIFFERENCE
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