Group 8 - Unit 7
Mastering Mail and Parcel Procedures
Test your knowledge on the essential procedures for handling incoming mails and parcels in the hospitality industry. This quiz will cover everything from safe deposit box protocols to the handling of unclaimed items.
- 10 engaging questions
- Multiple-choice format
- Immediate feedback on your answers
Who handles most mails and parcels?
Concierge and Bell Desk
Guest relations
Front office
House keeping and front desk
Which is not one of the procedures for incoming mails ?
Check for reservation, note arrival dates
Place mail in envelops, if not done so
Fill out GN form, attach to envelope
Pass one copy of GN form to Front Desk for same day arrival
Which is one of the correct procedure for incoming parcels?
Fill out GN form, attach to parcel
File for future arrival at pigeon hole at Front Desk
Pass mail to Front Desk for same day arrival
Check for reservations, note arrival dates
Which is not one of the procedure for unclaimed mails & parcels?
Contact the guest who sent it out to make contact with the receiver
There is no return address or sender's information
Send the parcel back to the sender
Transfer the parcel or mail to lost & found
Which is not a type of postal & courier services?
Basic local mail
International air mail
Local whole dispatch
Local express
Which is the correct safe deposit box services?
Lobby deposit box
Housekeeping safe box
Lobby safe deposit box
Concierge safe deposit box
Which is not a Procedures for opening accessing and closing of safe deposit boxes
Fill-out a safe deposit box card
Verifies guest's identity
Verifies guest's signature with registration card in the bucket
FOA closes and lock the safe deposit box and keep the guest key safely
What is the correct lock system for the safe deposit box?
Single lock system
Double lock system
Multiple - card system
Dual card system
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