Unit 4
Hotel Operations Quiz
Test your knowledge of hotel operations and guest interactions with our engaging quiz! This quiz covers various aspects of hotel management, including check-in procedures, guest history, complaints handling, and upselling techniques.
- Multiple choice and checkbox questions
- Learn about hotel management principles
- Ideal for students and professionals in the hospitality industry
Early Check-in:
Guest checks in between 6.00Pm to 12midnight.
Guest checking in before the official check-in time of 2.00pm.
Which one of the answer below is the correct stages of interaction with the hotel?
Pre-arrival phase, Occupancy phase, Departure phase, Arrival phase.
Pre-arrival phase, Arrival phase, Occupancy phase, Departure phase
When is creation of guest history made ?
Pre-arrival phase
Departure phase
Arrival phase
Occupancy phase
Complaints that are related to the malfunctioning of systems and equipment installed in guest rooms, like television, minibar, aircon control, channelled music and so on.
Attitudinal complaint
Mechanical complaint
Service-related complaint
Complaints which hotel has no control of, for example, a guest complain about the lack of golf course in the hotel, or lack of a theme park in the resort, and so on.
Unsual complaint
Service-related complaint
Attitudinal complaint.
What kind of report is being printed by the midnight shift?
Same day report
In house guest lists
Departure list
No show report
What does up-selling refers to ?
When there is no change in the room rate but room is offered on a higher category
Where front desk agents offer guests the opportunity to rent rooms in categories above standard rate accommodations
A no-show report is printed by the ______ after the last guest has checked-in.
Front Office Agent
Midnight shift
Duty Manager
Morning shift
Mr Baba stayed at Hotel Mama for 3 nights and the room rate is at SGD175 per night. He has a last minute incidental minibar charge which cost SGD24.95. Which one is the correct total amount that Mr Baba needs to pay?
SGD692.775
SGD700.00
SGD1,054.50
SGD820.95
Which one of this is the 4 correct steps that is commonly used method to suggest an upsell
1) Emphasize, repeat and confirm the needs. 2) Suggest the upsell product. 3) Verbally paint the picture or otherwise explain the benefits. 4) Advise the price.
1) Advise the price. 2) Suggest the upsell product. 3) Emphasize, repeat and confirm the needs. 4) Verbally paint the picture or otherwise explain the benefits.
1) Suggest the upsell product. 2) Verbally paint the picture or otherwise explain the benefits. 3) Emphasize, repeat and confirm the needs. 4) Advise the price.
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