problem solving final

Determining stakeholders’ motivation includes to check: Are theyworried about going over the budget?

A bad Problem Statement should answer 5 W’s questions such as:Who has the problem?.

Do not make an effort to understand the difficult stakeholders’point of view. If what they're saying is frustrating, ask yourself: Do theirneeds align with your project's objectives? Do they simply want thingsdone a different way? Try to find common ground.

Meeting without other stakeholders in the room takes the pressureoff and makes them feel more comfortable, however this leads to moreunclear and shouting conversations.

The problem statement shouldn’t identify the population affectedby the problem

Low power, highly interested people (Keep Informed): These people are passionate about the project and voice their support to others, but have little power or influence

high power, highly interested people (Keep Informed): Keep them in the loop and inform them of any major developments

Low-power, Less interested people (Monitor): Don’t ruffle their feathers and they’ll stay out of your way

Constraint is: a restriction on the degree of freedom we have in providing a solution

this technique is most useful when analyzing big problems or seemingly complicated issues where all factors seem to be inter-related

people indirectly affected by the work secondary stakeholders include teams supporting the project and/or those impacted by its outcome

is the process of understanding the real-world problems and users’ needs and proposing abstract solutions to those problems