L2 surprised quiz
L2 Technical Knowledge Quiz
Test your knowledge on eSocket services and POS configurations with our engaging L2 Technical Knowledge Quiz. This quiz is designed for tech support personnel and ensures you have the necessary information to troubleshoot and resolve issues effectively.
Topics covered include:
- eSocket troubleshooting
- POS system operations
- EFT transaction authorizations
- Log file locations
Task Reset eSocket.script run only when?
ESocket not working
Alert eruption
ESocket services not running
IMAC request from you
Confirmed corrupted eSocket.script DB
How would you determine that an EFT transaction was authorized online?
Check log on POS
Check log on MFS
Check EJ\card transaction\authorization code 11
Check EJ\card transaction\authorization code 06
Where are Storeline logs located?
C:\program files\storeline
C:\program files\storeline\log
C:\program files\retalix\winpos
C:\program files\storeline\winpos\log
Where are eSocket logs located?
C:\eSocket.POS
C:\postilion\log
C:\postilion\trace\eSocket.POS
C:\postilion\eSocket.POS
Where are Retalix EFT logs located?
C:\program files\retalix\log
C:\retalix\eservices\log
C:\program files\retalix\eservices\log
C:\program files\retalix\trace\log
All POS in store showing File Loading from Master, what is your first step?
L2 should take ownership of this incident and engage the L3 on call resource via telephone immediately! Vital tills which include Café, PFS and Kiosk should be treated as a priority due to an entire department being out of action and a major trade impact!
Do nothing, waiting files do download
Reboot all tills
Cold start all tills and than inform L3
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