Quiz on Details!
Patient Care Quiz
Test your knowledge on important patient care protocols and guidelines with our engaging quiz! This quiz covers various scenarios that healthcare professionals may encounter, ensuring you're well-prepared for real-world situations.
Topics include:
- Patient demographics management
- Visit scheduling protocols
- Communication with patients
- Care establishment processes
What does "HR" stand for in the call pop-up?
Heart Rate
Hampton Roads
Hours
Hormone Replacement
What are some untouchable demographics after a patient's chart is made?
Name
Date of Birth
Social Security Number
Phone
Address
Insurance
Gender
Religion
When someone needs to change the name listed on their chart after it has been made, what should we do?
Inform them it needs to be done in office.
Go into EPIC to update it after confirming original name and spelling of new name.
Send a message to the office so they can prep documents.
Warm transfer them to speak with the staff.
If a patient wants to switch the type of visit they have scheduled in two days, what do we do?
Warm transfer
Send a message
Reschedule
If a patient wants to switch the type of visit they have scheduled next week, what do we do?
Warm transfer
Send a message
Reschedule
If a patient wants to switch the type of visit they have scheduled but is open to different date/times, what do we do?
Warm transfer
Send message
Reschedule
A patient wants to know what the building looks like and what is nearby. What do you do?
Warm transfer to the office so they can describe everything.
Send a message so someone can call back and give driving instructions.
Pull up Google Street View using the location's address to describe it.
Read off the address again and instruct them to use a GPS the day before.
If a caller has paperwork that they need completed by the end of the month, what do we do?
Book an appointment so they can bring it in to get it done.
Send a message and advise the provider will let them know if they can do it.
Warm transfer so the office can ask what kind of paperwork.
Give them the fax number so it can be sent over and worked on by the provider.
A patient wants to establish care and get some medications refilled, we
Should document this in the appointment when booking.
Tell them to check with their previous PCP or pharmacy because they don't get meds before establishing.
Warm transfer to see which provider can refill it before booking.
Send a message so the office can approve the refill before booking.
A patient wants to establish care and get blood work done on that visit. We
Should tell them to get it done at an urgent care before coming in.
Tell them they will need to discuss that at the establishing appointment.
Warm transfer to see which provider can order it before booking.
Send a message so the office can approve the orders before booking.
If you only see a DOXY.ME option for virtual scheduling for a patient who does not need an interpreter, you
Book it anyway as you normally would.
Warm transfer so the office can switch the visit type.
Send a message so the provider can fix the settings and call the patient back.
Tell the patient there are no available slots and look for something in person.
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