NCRS Review
NCRS Review Quiz
Test your knowledge on NCRS procedures with our engaging quiz! Discover what you know about NCRS codes, customer interactions, and logistical challenges. This quiz is perfect for enhancing your understanding and improving your skills.
- 10 Multiple Choice Questions
- Instant Feedback on Answers
- Learn about NCRS practices in a fun way
What does NCRS mean?
No Common Reship
No Charge Reship
No Care Regarding Shipment
Not Common to Reship
Notes are only required on the new order for a NCRS
True
False
If a customer called in and placed an order for item 98010 and the agent placed the order as a 92800 what PTFS code would apply?
PTFS2
PTFS8
PTFS4
PTFS1
Choose the correct PTFS code. Customer ordered item 12010 based on the sizes listed on the website.It doesn't fit in the planner.
PTFS1
PTFS7
PTFS5
PTFS2
Choose the correct PTFS code. Customer received binder as ordered, but package was ran over by USPS.
PTFS3
PTFS1
PTFS6
PTFSEX
PTFSEX should be used on every transaction.
True
False
Choose the correct PTFS code. Customer ordered a blue backpask, but was shipped a green one.
PTFS5
PTFS2
PTFS6
PTFS1
SAP is the ONLY place to execute a NCRS
True
False
What PTFS code? Customer ordered a $40 planner cover, but claims they never received it.
PTFS8
PTFS6
PTFS1
PTFS3
You do not need approval for a $25 NCRS
True
False
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