PRODUCT KNOWLEDGE (MED)
Product Knowledge Quiz (MED)
Test your knowledge on essential product information and procedures related to MED. This quiz is designed to reinforce your understanding and ensure you are well-informed on the key aspects of our services.
- Auto Fail Criteria
- Accident Procedures
- Service Offerings
- Company Insights
What is consider an Auto Fail?
Not creating an SO
Offer the NQR
Not repeating the call back number
Everything
If the NI hits a deer, whats the procedure?
Offer RSA
Transfer to HO
Tell NI call 9 1 1to raise a report
Provide HO phone number
Offer accident program
Consult WordTrax
The NI left the keys inside the IV but is a smart key ...
Lock Out Service
Offer a tow
Locksmith Service
Tell NI to call dealership
How many minutes I have to leave log notes in a SO
3 minutes
2 minutes
Doesn't matter meanwhile I am in 1SP Outbound
90 Seconds
Where can I found rental or borowed car info?
Policy # Box
Policy Info (Question Mark)
Services
View member history
Learning Opportunity Form is for ...
Glass Errors
WordTrax Change/Update Request
SP Complaints & Damages
To report an accident
Secondary Orders
All the answers
Name:
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